Customer Reviews

We had an upload one day then a drop-off the next. Two crews and both were excellent, friendly, helpful and courteous. Their work ethic was great and we all got on well together as a team. Our move was hassle-free, thanks to team leader Lionel.

Excellent delivery and unload by your helpful team. Delivery overseas to Aus. Highly recommend your services. 

Regrettably, we feel let down by your service. The moving contract specifically stated "Verification of packing inventory and unwrapping" and "removal of used packing material on the day of the delivery". It was with disappointment that on the day, we were left with over 60 boxes to unpack because the crew said they could not place any items on bookcases, cabinets, couch, floor, etc. If this is part of OHS law in Australia, please make sure that this is well defined in the moving contract. Interestingly, your crew assembled three tables but none was used to place items. In fact, the crew made limited attempt to use the available surfaces (kitchen counter, cabinets, etc.) to initially unpack the boxes. And at no point did they offer to use the available surfaces, nor did they say this was an option. We were unnecessarily left with boxes to unpack, which resulted in major inconvenience, nuisance, and in us missing an additional day of work. Finally, not only were we left with boxes to unpack (service fully paid for!) as we were told we had to prepare them for pick-up on a different date!

We were expecting the same level of service and professionalism provided in North America and in Europe (and by excellent Orbit). We have been moving internationally every two years for the last 10 years, and this is the first time we felt deceived by a moving company. If it was made more clear in the contract that you were not providing full unwrapping service, we would have happily pre-arranged unpacking, even in collaboration with another company, since my employer was paying for the move. We should also emphasize that we were actively helping the crew throughout the moving day to the best of our ability: my husband is disabled due to a recent injury and was unable to lift items over 5kg.

We do appreciate that when I called to enquire about what happened, Conroy's administration did provide us with some help the next day – hence, we are giving 2 stars instead of 1. On a different note, the admin./supporting service was stellar throughout the process. It was just too bad that the delivery services were so unsatisfactory. 

We have sent a separate (snail mail) letter of thanks to both Napier & Wellington - outstanding team (Rupe, T & Sonny). And we already have recommended you....

we did our move in 3 parts with being 2 houses condensing to a large house and flat.

as a company Conroys were great and the first move we had 2 excellent guys but it obviously varies with who you get.

we had a new bedside drawer set bounce off the handcart and broke the glass top and scratched the handles otherwise everything was fairly safe and sound.

we had never moved before to use anyone else so hard to compare....