Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"extremely disappointed"
"went without a hitch"
Thank you Conroy's, our shift went without a hitch. Your service from beginning to end was excellent. The two Guy's that shifted us were beyond our expectations, meticulous,curteous, respectful and nothing was too much trouble.
Congratulations, we have sung your praises and have recomended you to others already. Our rating is twelve out of ten, thanks again.
"The driver was amazing"
The driver was amazing, I would recommend him to anyone needing that little bit of "extra" especially when for me, this was a huge move in my life, not just in where I live. He was prompt, courteous and had a great manner - Thanks Gary!
"We will not be using them again"
When the two guys arrived to do job they were very friendly and enthusiastic about the job.
Then they scratched a door in front of my husband after he asked them if they wanted it taken off, which they said no. As soon as that incident happened one of the movers was extremely rude towards my husband. Not once did he apologise for scratching door or offer to fix it.
We will not be using them again
"Over all very dissatisfied"
The call centre staff and moving guys are good to deal with, but the operations staff are below average particularly the man who runs the Hamilton jobs. I had to call multiple times to find out what time my belongings would be picked up and dropped off, each time someone from operations would tell me they weren't sure and would call back but never would. I specifically requested I needed a morning pick up over a week before my moving date, only to be told the day before they couldn't be there till 12 then did not show up till after 2pm! All my boxes clearly marked FRAGLIE were damaged and a number of items are broken, despite the endless amounts of bubble wrap I used, yet everything else was fine. The only reason I might use Conroy's again is because they are substantially cheaper than other removal companies. Over all very dissatisfied.
4 Stars
4 Stars
5 Stars
5 Stars
"Wonderful loading and unloading"
Extremely pleased with all my communications with all parties thank you
Wonderful loading and unloading team again thank you.
I was extremely disappointed in Conroy Removals, I deliberately chose a New Zealand company over Allied Pickfords. One of my fridges was missing off the delivery, no one could tell me where it was, I was told it was either in Auckland or Tauranga, customer service didn't want to help and told me they didn't want to get involved… after I kept pressing a nice dispatcher is Auckland helped locate and arrange delivery a couple of days later. Coffee table was smashed to bits, the person unloading was saying under his breath that's it's just a cheap table and shit quality ~ He was talking to himself but I could clearly hear him. Yes the coffee table was old, but it was an antique. Baby cot damaged ~ not properly protected, plastic containers were damaged. The boxes were meant to be packed as per quote and when I spoke to the customer service at time or arranging the quote, I told them that the goods are already in boxes as they had been previously transported from Hong Kong ~ We had already opens these boxes, and they were in poor condition, but I was reassured that they would be repacked ~ they did not repack the boxes, this is the reason for the damages. We had broken glasses etc. I had paid for packing and nothing was packed apart from 1 box. When fridge turned up, the front panel now has a number of dints. Conroys were the receiving logistics partner for the company transworld shipping I used when I moved my goods from Hong Kong to Auckland, that's one of the reasons I chose to use you again for the final part of our move, plus I'm a big supporter to support NZ companies. I will never use or recommend Conroys again. My whole experience was been extremely poor and what I expected. Customer service even said they would email me insurance claim documents ~ that never happened either… I would appreciate if someone from Management would contact me about my experience as it is much easier to explain than type it all here. My contact number is 027 501 9057 or email damianflynn.ph@gmail.com ~ please arrange a time to further discuss with me. Kind regards Damian