Customer Reviews

It took a long time from docking to delivery but the delivery guys were fantastic - it was a tricky hard address and they were fast efficient and cheerful. 

Your company has been in constant communication through out the process of our shipment , from office staff to depot staff , then the actual delivery. All the staff have been efficient and polite and would definitely recommend your company and use your company if moving again . Thank you .

We were more than happy with the service & workmanship of the Tauranga team. Very prompt Thank you Vicky

The service and staff at the Australian office were fantastic.  The communication was consistent and the people who came to load and pack our belongings were efficient, polite and very reassuring.  We watched them expertly pack the container.  New Zealand was a different experience altogether.  There was hardly any communication and I had to keep calling to find out when our belongings would be delivered.  Even on the day of delivery I had to call to get a time, which ended up being about 5 hours late.  When they arrived, two of the staff seemed less than impressed to be there.  One, older man, was chatty, but they all seemed to not know what to do.  OH&S practises were out the window.  I watched them dropped boxes, bang into things.  When they opened the truck, my heart sank.  They had repacked it from the container, not taking into account anything that said fragile.  Boxes looked like they had been thrown in the truck.  Fragile underneath boxes of books, upside down boxes, very expensive fruniture all over the place.  They brought it all inside and again placed boxes upsidedown.  I have paid for an unpacking service of the things that were packed in Australia.  This was a reluctant job for the staff. they seemed quite put out and infact only did the bare minimum.  None of the pictures have been unpacked and now i will have to pay to remove the rubbish.  they put a big dent in one of our bookcases, they didn't seem to know how to claim this on insurance.  I too need to know how to claim on insurance as it has not been followed up by your Napier department even though I wrote it on all the paper work.  It's a shame really.  I chose Conroy based on the fantastic customer service in Australia, definatley not the price as it was quite a bit more than other quotes. I am very dissapointed.