Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"They are all an asset to your organisation"
"some items were damaged"
The pre-communication and organisation in our move from Kapiti Coast to Tauranga with Conroy was excellent. The movers arrived at the time stated and delivered at time stated. However, when the goods arrived at the new destination some items were damaged. We were told by the Tauranga branch who received the container, that this was due to inappropriate loading at the Kapiti end. One was a bed end, the leg of which is broken, rendering it completely unusable now. Also glass has been broken in well wrapped pictures which will also need replacing. Regardless of whether a customer packs some or all of their own items, you really want to feel that there is care and caution being taken with those items not only in transit but in regard to the loading of those items. This was not the case on this occasion.
"Great removal process"
Great removal process. Organising quote with tauranga was a bit of a mission (multiple phone calls from different people about same information, 1st arranged day for quote didn't show up)
"Mixed experience"
Mixed experience.
Brisbane branch fantastic. Really helpful and going the extra mile with secure packaging. Offered great advice. Quote spot on with no hidden costs. Trip to NZ fast. Smooth through customs. No damage. Packed brilliantly. Exceeded expectations until delivery from Christchurch to Nelson. Rubbish communication from Christchurch branch. Very very slow Christchurch branch 20+ days to get from Christchurch to Nelson compared to less than a week from Brisbane to Christchurch. I rang multiple times to find out what was going on. Never once did Christchurch reply, only relayed messages through Palmerston North. Twice took time off work to meet delivery which did not turn up when arranged - no explanation why. Guys delivering bullied my wife to sign a form saying boxes arrived in good order without allowing her time to check. Completely unacceptable behaviour.
However, what really counts is that the boxes were delivered in perfect condition for arranged price and within overall quoted timeframe. Will use again and would recommend.
"Made for a very smooth move"
The guys who moved us were excellent! Very polite and obliging. Made for a very smooth move thank you.
"special thanks to our driver who was fantastic"
The great service really came from the team picking up and dropping off our items, special thanks to our driver who was fantastic.
"communication with some of the office staff and with the dispatch was quite poor"
The communication with some of the office staff and with the dispatch was quite poor. It was hard to get a delivery date committed and then the truck did not turn up without information. But the team who delivered my stuff was very friendly and careful.
5 Stars
"Really careful with our items"
The guys I had were amazing!!! So helpful and friendly. Really careful with our items and I would definitely recommend Conroys. Wonderful service thank you
4 Stars
"Nothing was damaged or broken"
Very happy with the service all round. Nothing was damaged or broken during the move and all went according to plan.
"From quote to delivery the process was professional"
From quote to delivery the process was professional, packers efficient and most careful to the smallest item . Scotts and Johhnny a special mention.
I found Monica a pleasure to deal with, she is very accomodating and we always knew where we were with the move. Justin and his team were amazing and very helpful, they could not do enough to make sure that we had the essentials set up before they left the site. They are all an asset to your organisation. Please could you extend our sincere thanks to all concerned.
Nadine and Deon