Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 18,979 reviews

91%

Of clients surveyed said they would use Conroy Removals again

90%

Of clients surveyed said they would recommend Conroy Removals to others

"Mixed dealings"

Review for Moving Overseas submitted on 10/05/2016
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Mixed dealings but at the end of the day our stuff has arrived and there does not seem to be any damage so I would reconmend to a friend plus they were very competatively priced compared to other outfits. If your not in a rush and can put up with the downsides then go for it. 

Downsides 

  • Packing - Not enough packing materials on pick up, we had to suppliment with our own (disapointing as we had paid for full pack and no refund offered)
  • Communication - Awful, I had to instigate all comunication on updates (UK partners were great though).
  • Time - took well over the quoted time for delivery to our new place.
  • Missed one box off inventory (glad I double checked and had it added).

Positives

  • Staff - Great, friendly and very helpful (both ends)
  • Everything arrived in one piece.
  • UK contractors they used for delivery were great.

5 Stars

Review for Moving Locally submitted on 9/05/2016
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4 Stars

Review for Moving Locally submitted on 9/05/2016
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4 Stars

Review for Moving Around NZ submitted on 9/05/2016
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"a terrible experience"

Review for Moving Around NZ submitted on 9/05/2016
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a terrible experience, we will be taking further action as conroys did not provide us with good service. many items damaged or broken, alot of our assets handled poorly, alot of fragile materials not wrapped, alot of furniture carried over 180 metres in the rain because head office failed to provide suitable carriage from house to truck, workers had to work late into night, we were 2 hours late so missed motel booking (no refund) not enough workers supplied - the porr experiences go on and on. head office administrators very poor communicators and give their workers very poor support. we will be taking further action obviously with complaints . we could write another 2/3 pages of very poor service and support.

Response from Conroy Removals:
Dear Bill & Sue, Thank you very much for taking the time to complete our customer review and provide us with your feedback. Please let us extent our apologies for providing a customer experience well below our normal high level. Your file has been referred to management who will contact you directly to resolve. With kind regards - Conroy Removals

"Please pass on our thanks"

Review for Moving Locally submitted on 9/05/2016
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The two young men that did the job last Friday were excellent..

Please pass on our thanks

"Over all I'm very impressed"

Review for Moving Around NZ submitted on 9/05/2016
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ç with Conroy Removals but did find I had to make quite a few phone calls regarding the location of my belongings.

4 Stars

Review for Moving Around NZ submitted on 9/05/2016
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"Great people"

Review for Moving Locally submitted on 9/05/2016
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Great people fast efficent

4 Stars

Review for Moving Around NZ submitted on 9/05/2016
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"Mixed feelings"

Review for Moving Locally submitted on 9/05/2016
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Feedback:

Mixed feelings - very friendly but lacked accountability and bumped furniture on doorways 

Not as good as aa carriers in terms of their skills 

 

 

"went very smoothly & good communication"

Review for Moving Around NZ submitted on 7/05/2016
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Great service from begining to end.scott was great.izabela was fantastic very impressed with her positive & professional manner.gary & Brian in Dunedin were fantastic too.went very smoothly & good communication

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