Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"great job with the pack"
"Overall, good service"
One of the chairs was broken on arrival, the unpackers said it was packed on its side - it's a wooden dining chair with wooden arms - with cartons etc piled on top. A breakage could be expected! Overall, good service.
"mixed experience"
I have had a very mixed experience with convoy. Tim from Nelson was great but in saying that he was 3 hrs late to pick up goods and had no one to assist him due to staffing issues. I still had a good experience with his interactions none the less. After that though it was all down hill non stop miscommunication and calling in to ask for clarity not getting it and requesting call backs which I had to follow up because no one called back. Then I was verbally told i needed to give be just 2 days notice to get my goods dropped off turns out its a week and took over a week. Then my goods arrived wet in boxes that were falling apart because the $60 I paid for boxes were used and falling apart. I not only intend not to use conroy again but if I dont get things sorted in my claim for damaged goods I will take legal action.
Move to NZ
I did this form yesterday but I'm glad to be able to do it again.
To follow on from yesterday I have also noticed a dent in the drivers door of the car and it looks suspiously like someone has leaned on it with their thigh and made a soft dent in it. I don't know where this happened but it was not there when I dropped the car off. Also I don't like having a dog and then having to do the barking but Heather my partner who has cancer and me with a dislocated rib and nerve damage spent two hours rearranging the garage because instead of stacking stuff so we could get a car in the boxes and furniture were just placed anywhere and we got to do the stacking and arranging.
We actually loved the experience when we were still in Boolarra, the guys packing and the help from the office was outstanding but this end has really let you down. I hate complaining about someone as I don't want them to be dismissed but it just seemed that to the driver getting home was the most important thing on his mind and the young guy with him was eager but led by the driver. I don't want these guys repremanded but they do need some instruction of some kind. The young guy is going to be a good guy for your company, he actually loves what he does and is very company pro. Maybe Chris just needs a bit of incentive or something I don't know possibly encouragement to help him along.
Thanks for the opportunity of doing this again.
Cheers, Mike Meadows.
"communicated well"
Conroy staff communicated well regarding ETA of our container. The delivery of our container and the unloading Crew were punctual at storage facility and very presentable and professional. Thank you Conroy.
"very efficient"
very efficient with packing up the house and loading the truck
"HAPPY CUSTOMERS"
We were very happy with your service. Couldn't fault it at all.
We are still unpacking but all is good.
HAPPY CUSTOMERS. Thanks Conroys
"fantasitc"
The team at the Tauranga branch of Conroy's were fantasitc. Colin and Lynn in the office and the lads who unloaded could not have been more helpful with the delivery of our 20" container of household furniture from our move from Australia to Tauranga NZ. Thanks Guys!
"The move was easy"
Have already recommended you to lots of people. The move was easy and was informed at every step of the process.
"Excellent value and stress free"
From Napier, NZ to Sydney, Australia, ALL staff involved were very helpful, very professional, and always kept me up to date with the progress of our personal effects. It was such a relief not to have to worry about anything including customs and quarantine. The pick up/ delivery staff were wonderful, friendly and very helpful and also informed us that our cartons/wrap will be collected as well! Amazing service! We will definitely recommend Conroy Removals to others and will use them again for sure. All of our treasures arrived safely thanks to the careful packing staff in Napier and those involved along the way. We had no damages. Excellent value and stress free for us. Thank you to everyone at Conroy Removals. Well done!!!
Amanda did a great job with the pack. She powered through the work and when we unpacked everything had made the move without problems. On moving day Junior, Jason and Amanda were good to deal with even when the move was held up because of late settlement. They worked really hard at the end of the day to get the job done before it was too dark. They worked well as a team. Thanks guys