Customer Reviews

Had slight miscommunication because I thought that when I confirmed arrangements per phone, I didn't realise that on-line confirmation was also required. Otherwise the whole process went excellently. Very impressed with the friendly attitude of all Conroy staff. The skill, care and expertise of  the team who came to us was of the highest standard.   Thank-you to you all for your professionalism.  

Not happy with Conroy. They were late and then rushed the offloading. No time for us to check everything we wanted to because they rushed to another job. Pity, because the pre-offloading correspondence came across as helpful and professional. We are dissapointed.

The service provided at first was very good. I appreciated the price and swiftness of response.

However, the overall packing of the items was very subpar. I found bowls/plates/cups packed together with nothing protecting them from each other. This ended with a broken bowl. The people who stacked the container were very rough and used pretty bad stacking techniques (even the guys unloading said the job was bad). They broke several items, including my dining table because they stood it on end and put something heavy on top of the legs which bend the legs away from the table top. A weed-whacker was thrown in with petrol leaking throughout other items, we found upside down liquid containers in boxes that leaked everywhere.  I did not take the insurance and was told this was all accidental damage so it wasn't covered by the consumer guarantee, I fully appreciate for the things accidentally broken (like a pinboard) that it is not covered and that is fine. However, in my eyes to stick something heavy on top of legs when packing is not accidental but negligence because not a reasonable amount of care being taken, which is a requirement of consumer law. 

I was given terrible advice from the packers to leave food inside our fridge and freezer and lots of it was ruined. Though, credit to Conroy's they covered the replacement of this food.