Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Overall I was very disapointed"
"Friendly guys"
Friendly guys and got the job done!
5 Stars
"From the outset the Conroy team was impressive"
From the outset the Conroy team was impressive - the consultant, administrative staff and movers. We would particularly like to thank Scottie. He was very professional, a great team leader, and went the extra mile to make the shift less stressful for us on the moving day.
"The staffs are very kind"
The staffs are very kind and helpful.
"I cannot speak more highly of Conroy Removals"
I cannot speak more highly of Conroy Removals and the excellent service they provided to ensure that our household move to the South Island went smoothly and trouble free. From the initial quantity assessment to the packers, the truck loaders and especially the delivery guys at the destination end, all of the Conroy people were fantastic and we could not have asked for nor received a better service. The Conroy staff did their job efficiently, carefully and in a friendly, customer focussed manner throughout our move, all of which served to put us at ease during what could have been a stressful time. There have been no breakages or damage that we are aware of (still have a few boxes yet to unpack) and the delivery guys happily took our furniture to whichever room it was required in despite a longer than anticipated carry from the truck to the house; they were absolutely brilliant. Thank you Conroy Removals; there will never be a second thought as to who we will use should we or anyone else in the family need to move again.
"took great care of our things"
Really professional, the movers were thorough, diligent, took great care of our things, packed it up extremely well into a storage shed and were friendly too. Much better than other companies I've used before.
"The guys worked really hard"
The guys worked really hard and were really helpful in placing the furniture in the right places in the right rooms. Ours was not a typical move so they made in a lot less stressful than it could have been.
"lack of communication"
The main negative was lack of communication on the actual move. We only got called the morning of the move about when the truck would arrive. Then in terms of delivery we werent called at all and we had tophone only to find the delivery had moved from one day late to two. Only after explaining we had no beds etc did the delivery move back to one day late
"They responded promptly and helpfully"
In the early stages of getting quotes it was your admin team that made the difference. They responded promptly and helpfully. Other companies, not so much. Then along came your packers and movers. They all did a great job. Thanks to you all.
"The online booking process was easy"
The online booking process was easy, fast and Conroys customer service were very responsive.
Overall I was very disapointed in the lateness of everyone who performed a service for us, from Doug who was so late the tenant had to show him the items for removal because I had to leave to go to work. Then when the removal men were supposed to arrive they were 45 minutes late and although they were really great guys they were not well prepared and left a shed unlocked when they left the property after I had asked them to lock it. Then the delivery was over 5 hours late to its destination and an item was damaged. Through out the entire experience the staff I spoke to were all lovely and very helpful but the actual service performed was unacceptable. I have emailed Doug about this on his request and have asked for a $500 refund but so far nothing has been resolved.
Thanks
Lisa