Customer Reviews

Scott the driver was the saving factor, nothing was a problem, got the job done. We unloaded in pouring rain, not very pleasant. We will request Scott for the next shift to Tauranga. Some of our stuff ended up in boxes from the wrong room.

Your service and expertise is great. Wouldn't use anyone else to move me.

Winston

I had high expectations from using Conroy's, and i am very sorry to say i was extremely disappointed with their service, on a management level. 

I was advised when a man from Conroy's came to my house to give me a quote, that everything would be taken care of, my large glass table top, would be bubble wrapped and carefully taken down the stairs to the truck, the 3 piece suite would be taken apart and handled with care and wrapped accordingly and taken over the blacony as we had a 2 storey house, and the same for the bed and any other large items i had.

I paid my money in advance, and i received a phone call to tell me my uplift time from Christchurch would be 9.30am. I waited and waited, at 10.30am nobody had arrived. We did not have a lot of time to spare, as we were moving to the North Island, and had to drive to Picton to catch our ferry, which would take us around 5 hours. 

I rang the office at 10.30am to ask where the truck was, i was told that they were running late, and they would be there at 12 noon!!! This is 2 and half hours later than i was advised. I told the manager i could not wait that long, we had a ferry to catch, and i needed to be on our way as soon as possible. He then said someone would be there at 11.30am!!

A truck finally turned up at 11.30am, with a very nice lady and a man, however they did not come prepared to move us. They only had blankets on the truck, no bubble wrap for the glass top table, or wrapping for the bed or any kind of wrapping what so ever for any of the furniture. They were not told that they were moving a whole house nor were they told we had a 2 storey house, with a balcony, and the lounge was upstairs, and that the sofa had to go over the balcony, as it did not fit down the stairs. There was nothing written down on my paperwork that they had, so they were completely unaware that they needed some extra men to help with the move and some proper wrapping.  

This was not their fault at all, nobody had bothered to tell them this information, even though i had spoken to various people in the lead up to the move, that i had a 2 storey house etc. . The lady explained, that if she was told to take her truck, she had all the necessary packaging on-board and therfore we would have been OK. I also asked her why she started work so late, at 9.30am, and she advised that they start work at 7.30am, so i asked her why did she not come to my house first thing and move me, she said they were given other small jobs first to travel in and around Christchurch. This i do not understand, and this is what made my move so late!!! Surely if you have someone moving an entire house and relocating, you would get this job done first, then send them onto the smaller jobs, especailly after i was told by Henry, a few days prior to the move, i would have the removal truck there at 9.30am not 11.30am. Totally unprofessional, and people have asked me how the move went, and i have told them it was horrendous and very stressful and i am extremely disappinted with Conroy's that i never even received an appology once!!

When the removal man arrived, he phoned ahead to the office and spoke to Henry in the mangement team, and told him that he needed some more men to help with the sofa and needed some bubble wrap for the table. Henry advised the driver, some more help was on its way and with the appropriate bubble wrap for the table. This was at 11.30am.

The man and lady did a good job at loading the truck, and had their work cut out as they had to come up and down the stairs with large items. But when it came to moving the sofa, nobody had arrived, so they could not go any further then. They then took their break, whilst waiting for more men to arrive and with bubble wrap. We could not leave the house and get going either, so we were all just waiting around wasting time.

I then rang the office again, spoke to a very rude man, Mark, who was arguing with me that the driver did not tell Henry that they needed any bubble wrap, and that nobody in the management team,  knew anything about it. They were only aware that extra men were needed, which still had not turned up at this point. I told him the driver rang ahead the minute he arrived at my house and advised we needed wrapping and some extra help, but Mark continued to deny this and his attitude towards me as a customer who pays his wages, was truely appalling. I  told him we needed to get going as we had a ferry to catch and could not be waiting around for ages, and that he must send someone over to help with the sofa and the table, i was then told it would be another half an hour!!! 

In the meantime, my partner had decided to take the situation into his own hands,due to time restraints,  and helped the 2 removal people to get the sofa over the balcony, using some long straps and lowering it down over the balcony, unfortunately the removal person did not tie the knots tight enough, and as the sofa was being lowered, the knot broke and the sofa came crashing to the ground!!! This situation, should never have happened, if the men had arrived to help with the move!! as we were told they would be.

My partner, also decided that there was no way the glass table top was going over the balcony, in case the straps broke again, and he then managed to get the glass down the stairs by himself, by sliding it very carefully one step at a time. The removal people were unaware he was doing this, and said he should have shouted for help, but he said it was easier to do it himself.

We were then left in a very difficult situation again, as there was still no wrapping for the glass, so the removal people put the glass between the bed base and the mattress and assured me once they got to the depot, they would kindly wrap the table and the bed and the 3 piece suite. Once the truck had been loaded, finally 2 men arrived to help!!! No good then!! 

This whole experience was extremely stressful, and could have been easily avoided, and an appology would have been nice, instead of the curt attitude i received from management. This made our trip very difficult as we had to finish cleaning the house after the removal people had left, and then get going on the road ourselves to catch our ferry which added to the whole stress of moving.

I was never advised that my furniture was going to be handled more than once, nor was i advised that i was sharing a container with someone else. If i had known this information, i would not have chosen Conroy's to do my move. My furniture was taken from my house, into their truck, then driven to the depot, unloaded again, then reloaded onto a container which i had to share, and i had to wait from the 29th Dec until the 5th Jan to receive my furniutre due to the holiday period. 

All this double handling is not good, and i wish i had know this in the beginning, before i chose Conroy's.

On a positive note, i had a call from the Wellington office, to tell me my furniture would be delivered on the 5th Jan at 8.30am to my new house, and 2 nice young men arrived on time. I was somewhat surprised, i had to tick off all the numbers that were listed on the paperwork, everything had a sticky label, with a number on it and it was MY job to tick it all off. Why on earth do you not have everything with a barcode instead, and a handheld computer device that scans everything? This system is very archaic and you should be more modernised by now.

I do hope someon takes note of what i have said, and with my comments, take heed to ensure another customer does not have to go through the same experience as i did. 

I look forward to hearing from Conroy's in due course.