Customer Reviews

Very professional and easy process, great experience all around from getting a quote to the movers at both ends of the trip. Thanks again

Excellent work exceptional service indeed.

Extremely expensive. Was told it was high because would need van to take everything up the step drive but as someone forgot to book me in I got a small truck and 3 guys who got there at 3.30 pm and had finnished in under 2 hours. $1300 for removal and one months storage is huge. Lovely guys and lady on the phone who were very sorry and apologetic. Just the cost really. Feel ripped off.

Your movers showed a 'can do' attitude despite Lift issues at both Properties which showed excellent Customer Focus.

Further the Empty removal Boxes were picked up promptly and on time which was much appreciated. 

Due to my profession this was not the first, but the 12th overseas move, but definitely the last with Conroy! To say we are disappointed with the services we received is a huge understatement.

As our container was a 40ft. high cube, the unprofessional, snotty and unfriendly Tauranga branch manager planned 3 days for the whole job.  2,5 days for packing and half a day for loading the container.

So, the first two days a lot of laughing and long rest periods from the staff. Therefore, the last day (but not only then), things were packed carelessly as they were obviously running out of time. What should have been done by 04.00 PM (promised by the Tauranaga manager) was finally done at 07.30 PM.

The container wasn't packed correctly, as well as many many of the 340 boxes. Very heavy things on top of light items, badly or even not at all wrapped. Loads of stuff was stacked incorrectly, resulting in a fair amount of damage. The guy, who was specially asked to come from Napier, and praising himself 20 times a day as being the best New Zealand packer did a terrible job: 6 glass figurines broken, a glass caninet broken and 2 vases dented. Congratulations Nick!

The company unpacking the container at destination was shocked about the way the container was loaded. They told us, that they never saw such a poor, unprofessional and careless job!

The way a lot of boxes were packed simply lacked common sense: cutlery with books, shirts with garden tools, plates with files, office articles with glasses, and I could go on.

We had 2 shoe cabinets with my wife's shoes. At my big surprise, the arrogant and unfriendly packer, wrapped the cabinets, with leaving the shoes inside, despite turning the cabinets several times up and down. Asking why he left the shoes inside, his answer was: don't worry mate, or do you have $ 200.00 shoes inside?

Then as icing on the cake: when they wanted to wrap our safe, it fell from the sack barrow on the driveway. In addition to the scratches from the non-protected steel sack barrow, the door from the safe broke and so the safe became worthless (value NZ$ 4,800.00). I was then told, not only by the incompetent branch manager, but also by Simon Conroy, that the damage is my problem as I insured my goods through a third party. When asking both of these persons, if they wouldn't pay for damage caused during the packing, they both confirmed! The branch manager even added, that they don't take as much care, when the items to be packed are assured through a third party! I insured through a third party as your charges for insurance are ridiculously high.

Also, I didn't like having to prepay. This means you don't trust me, but I have to trust you: what a mistake!