Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
90%
4 Stars
"fantastic"
5 Stars
"No need to improve anything"
Excellent group of guys doing our move. Lot of heavy lifting and they were really accommodating and friendly. No need to improve anything. No complaints
4 Stars
3 Stars
Hi, I have no problems with your side of the shipping, in fact I was really plaesed with the Collection, shipping, price and communication. Unfortunately, the company (EuroGroup) who you used receive and deliver the goods to me have not been good. The member of staff that was assigned has left, and communication has all been one sided, the goods arrived into Southampton on time, but have just sat there, When I saw online that the goods had arrived into storeage I contacted them and they said it should be 7 to 10 days, that was on 21 June. despite me sending an email on 3 July requesting an update, I received nothing. Today I phoned them and was told it should come into our staorage in the next couple of days, then they would look to arrange transport to me, which would take about 2 to 3 weeks. I was not happy with this and they said they would try to push the transport department.
IF! they can deliver in 2 weeks that would mean that this has taken 17 weeks from uplift, when all along I was quoted 10-12 weeks, with over 4 weeks sat in Southampton.
So just to sum up very pleased with Conroy Nelson, Helpfull, communicative profesional service, but the agents that you have used in the UK have not been up to that standard, which is why I could not recommend to friends.
Colin
"nothing was too much trouble"
Every one involved was profesional, friendly and nothing was too much trouble. Thankyou so much for relieving a stressful situation. Conroys exceeds expectations.
"helpful and polite"
All went very well and the boys did a great job - helpful and polite.
"stress free"
The service offered by the administration staff have been both informative, prompt & friendly, and by the moving staff, friendly and helpful. Conroy handled all the clearances and it was stress free for me. My items were cleared & delivered prompty to my door step.
"Great move, awesome helpful people"
Great move, awesome helpful people. The only criticism would be the amount of paper used. Although we applaud that you take great care to prevent damage, three sheets of paper for one small glass does seem very wasteful, especially for the un-wrapper! On the whole the experiencs was excellent, and the move was flawless. We will require another move in around 4 months time into our new build, and would like to think that Conroy will have a sharp price for our 4th move with Conroy? Thanks.
The guys that did our move were fantastic !! We had an incredibly wet day for unpacking but they kept a sense of humour and worked hard to keep our furniture as dry as possible. Great job thanks !!!