Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Very helpful"
"I was disappointed"
I found the driver to be forceful about payment, wanting to be paid by cheque which i dont use any more. I had given my credit card details over the phone when I booked truck. But because he was so insistent about getting a cheque, I had forgotten about the credit card detail that I had already given.
When I booked the truck I had specified that I needed a truck with a tail lift thing on the back which I was told would be available, but come the day of the move I was told it wasnt available as it was on another job. I said I would have to wait till it was free. I was dissapointed as I had pay my staff to sit around and wait for the truck to come.That was an extra cost of $140.00.
"I probably wouldn't RECOMMEND"
Whilst I have said I would not use Conroy again, I had no opportunity to say I might. Purely on our experience I probably wouldn't RECOMMEND them but I think it's more then Auckland office who were the cause of our difficulties rather than Napier.
Despite proper assessment by Conroy ...
No packers on day of uplift
Arrived late to uplift
Truck couldn't get up drive if loaded
Container too small so had to return next day
Some goods damaged by time off loaded 2 weeks later
Delivery and off load was smoothe and spot on time
ALL personal involved in the actual removal were lovely
"I was impressed from the start"
We moved from Gisborne to Havelock North. I was impressed from the start that your company Rep Nathan, came and looked at the amount of furniture etc that we would be moving, so was able to give us an accurate quote. We had regular updates from Laura-Jayne in your office and any queries I had leading up to the move, I was able to either phone or email and she was very helpful. On moving day, your driver Dylan and another man came. They worked so fast loading the truck. Dylan stacked everything in with a lot of care. Everything was covered and handled with care. They put our full freezer in last so that could be plugged in, in your yard overnight, so we didn't lose any frozens. The following day, I believe we had the 'A' team!! Dylan along with Antz and Josh. Yet again everything was unloaded and placed in rooms and garage with the upmost care and speed. We very much appreciated that your company and company representatives made our move so much easier. I wouldn't use any other company.
Many thanks Ngaire
"The helpfulness was excellent"
There were a couple of issues with packing but a lot of trouble was taken to put them right. The helpfulness was excellent and I would recommend the company.
"Excellant service"
Excellant service !
"I am sure you will not put this on your website for all to read"
Firstly one TV and bracket was to be removed and then on return re-attached to the wall. I presumed it would be taken into storage, not left in our garage where the builders wanted to work and the garage leaks Fpr that I paid $219.00. I had to find my own storage as there was no room in the Motel for it. I also paid $499.00 for a full AV reconnection on our return. That didn;t happen. I was tpld th person who did the quote had left. That was not my fqult - I had paid for the service and did not receive it.The day after the packers had been and the furniture had been all uplifted we returned and the house was unlocked. When the goods were returned they put boxes marked OFFICE in a bedroom.
I am sure you will not put this on your website for all to read.
Neroli
4 Stars
"All aspects were carried out seamlessly"
Thank you for making the international shipment of a valuable artwork so effortless. All aspects (custom crating, insurance, collection, packing, shipment and delivery) were carried out seamlessly and well inside the quoted time estimates. A very professional performance!
"I was kept well informed by office staff"
I was not on site during time of uplift so can't comment on the staff however the two staff that delivered the furniture were outstanding communicators, helpful, friendly and professional. I was kept well informed by office staff in the lead up to the move and uplift/delivery were punctual.
"carefully and considerately looked after"
Raydon and Dylan fantastic, hard working and fun guys!! Together we smashed out the job and all our belongings were carefully and considerately looked after and moved! Tricky stuff moving a piano up a skinny ramp - most impressive maneuvers! The boys really did make the madness of moving easy and even enjoyable!!
Very helpful, respectful and hard working.