Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersLack of Communication on Delivery
"Absolutely brillaint service from start to finish!!"
Absolutely brillaint service from start to finish!! Nathan in Napier was in contact imediately before and after looking at my furniture to give me a quote and forwarded my details onto the right person to sort delivery really quickly. great friendly service there. They had doubled packed some of my bits and peices for safe shipping - not something I had expected but appreciated. On delivery the three men who came were absolutly lovely, friendly and positive - at the same time being totally professional. My partner and I were extremley impressed with their service and manner and would like this to be fedback if possible. All round a great service and really reasonable pricing for such a good service. I will, and have, recommended Conroys to everyone I know. Keep up the great servcie :-)
Delivery Truck Arrived Early
I was advised that the delivery would be at 2:30 and arranged time off for that timeslot.vI was called at about 12 saying that the truck had arrived to offload, hence i was unable to be there and tick off the inventory. When i arrived home everything was offloaded with my son having to fill in for me.
The archway has been chipped as they bumped it with something, the top of my dining table had the screws protruding as the top lifted without being dismantled. My office chair lost a wheel.My antique Imbuia halfmoon table is scratched. The brand new cover for my BBQ is torn. I have not finished unpacking everything but by the looks of things I am going to find other negatives as i slowly unpack.
Regards
Brendon
"Very polite and helpful"
Unfortunately we were told that due to staff who had to be on site to organise truck movements and Gate keepers within Auckland, the delay of the truck/s to arrive at both destinations was put back 2-3 hours which was a shame. Fortunately the weather was fine and the boys both ends worked very well, in fact they were excellent and would not hesitate to recommend them to anyone. Very polite and helpful which was was appreciated due to the size and destination of our move.
One Star
"friendly helpful and very professional"
A huge thanks to Glenn and his team who was friendly helpful and very professional. Thank you guys.
3 Stars
I would like to speak to management about my experience with the two men who undertook my removal: Robin and Michael. I was appalled at the way Michael spoke to Robin and the things he said to him. At first I thought it was a joke, and I tried to lighten up the conversation, but over the 2 days I witnessed what I can only describe as bullying and demeaning behaviour by one employee towards another. In the end I spent as little time as I could at my house because I felt so uncomfortable. I was going to email management to lay a formal complaint, and I hope my concerns can be picked up and acted on through this feedback process. Thank you.
5 Stars
Super fast and efficient team of guys. So respectful and friendly. I found the contact from the office with confirmation of time and payment very reassuring. Highly recommend.
4 Stars
"organisation and professional packers"
We were very happy with the professional way our move was handled from care in packing to the driver who was excellent to work with and careful in the packing and obviously the driving of the truck. We only had one damaged item in the trip from christchurch to wanaka which we think is very good out of a whole house lot. We have had several shifts before and using Conroys has been the best by far of any removal companies from price, organisation and professional packers instead of some random who has been brought in for the day which has happened to us before from another company.
Well done all and thank you.
I arranged my shipment from the UK to NZ with Crown Relocations, UK. They later told me that Robinson's Relocation would be dealing with my shipment. At no time did I hear from Robinson's. I then began to receive e-mails from Conroy. These e-mails were informative and there were quick replies to my queeries.
I paid for a quarantine inspection as soon as I was advised that this was required, but I didn't see any evidence of this inspection when my shipment arrived.
A week after my shipment was completely cleared I had heard nothing about my delivery date so emailed Conroy Auckland (who I had been dealing with up until then). They e-mailed Conroy Nelson. I did not get a reply so phoned Conroy Nelson, but there was no reply. So I went to the office and spoke to a lady there. She eventually found out that my shipment was due into Nelson that day but the truck driver had already stopped at a motel for the night. Prior to that I didn't even know that my shipment had left Auckland.
I was told that the truck would be unloaded at 7am the next day so my delivery would be later that day. The lady called me at 8.30am to tell me that my delivery would be that afternoon and she would call me later.
I heard nothing by 3pm so called Conroy Nelson. There was no answer, so I left a message.
I heard nothing back by 3.30pm so called again. There was still no answer, so I left another message.
At 4pm, as I had still not heard from Conroy Nelson I phoned Conroy Auckland. It was a Friday and I wondered if deliveries would stop for the weekend at 5pm that day.
I then heard from Conroy Nelson. My shipment would be delivered after one other shipment due to be delivered shortly. Then I got a call that my shipment would be the first of these two shipments to be delivered.
My shipment finally arrived after 5pm after I had been waiting in all afternoon for the delivery.
The delivery driver was very good and very helpful despite him not being aware, initially, that he was booked to unpack my shipment, despite me telling the lady at Conroy Nelson and it being specified in the papwework that I completed with Crown Relocations UK.
All in all, appalling lack of communication from Cronroy Nelson. Also, as Crown Relocations UK did not pack my items properly, some of my shipment was smashed. So not a good experience.