Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Very pleased"
"Significant problems"
Significant problems with this latest job which were disappointing as I and several members of my family had used Conroys for both large and small jobs over the last 10 years and until now have been very pleased with the service.
Problems included several delays in final delivery in Wellington, one fewer item picked up than indicated on Schedule of Items, and non-bagging of lounge chairs, leading to separation and loss of two cushions from one lounge chair - still trying to locate these. I have taken up these issues with Conroys staff already. I have said above that i would not use Conroys above or recommend services to others, but in truth i am not sure - depends on how the above issues are resolved.
5 Stars
"Extremely disappointed with the move"
Extremely disappointed with the move. Came highly recommended, so did not bother to shop around, but unfortunately did not live up to expectations at all, very shocked to find that obvious rubbish had been packed. Some of the movers were not careful, and as a result there was some damage to furniture, and due to a hole in the truck some goods were also water damaged beyond repair. A nerve wracking time with not a great outcome!
"Accommodating"
Accommodating, helpful and courteous. Thank you.
"Service from enquiry to quote was amazing"
Service from enquiry to quote was amazing... execution fantastic! Despite being informed about entry and possible difficulties getting our furniture upstairs, and being told an extra man and stops would be called for, and also being advised we would be called the day before to advise timings; we had to call on the morning of delivery to confirm a time... once our paperwork was finally found, and following a further call at 440pm we were advised they were on their way, despite being told to expect delivery between 2 and 4pm. On arrival the two young men were obviuosly keen to start their weekend, with one taking little care, dropping a number of boxes in the container, and the second being of smaller frame, unable to lift our furniture over the balcony. No third man was sent and no strops were used. Thankfully my partner was there to assist, otherwise these fellas beers would have been a lot warmer... even tho well deserved as this was a fast turn around and a slightly more difficult move!
"I have nothing but praise and admiration"
I have nothing but praise and admiration for the way your two young men moved all my contents on 10 Feb. The entire service was great, from my first phone call to you booking the move, the very useful tips you provde on line, and the way your 'receptionist' was able to give me clear and prompt answers to my queries, right through to the morning when the van pulled up, not only on time, but just a bit early, but that was fine. It all went without a hitch. As when you moved me some six years ago, I have been so impressed with the professional way they come in, assess what's needed and then proceed to do it in such a methodical fashion. It is a real skill. And then arriving just down the road to my new flat which is even smaller than my previous home, it was like fitting 5 square pegs into one round hole, but they put things just where I asked and stacked the cartons (many of which are still piled up!) which Ihad pre-packed in the best possible place in such a small flat. I'm sorry I did not get the names of the two young men who came, but please make sure they know just how much I appreciated the way they went about everything, making it appear all very simple and thereby not adding to my 'moving' stress level. So even at almsot 82 and doing all this 'on my own', you have all been so very helpful. My grateful thanks to the whole team.
PS I will contact you as soon as I can, to collect the empty cartons,but it is a slow process!!
5 Stars
Guys were courteous and careful with removal. Very happy but haven't unpacked everything as yet so not sure if any breakages. Thanks
5 Stars
"stress free"
Every part of the process has been very easy and stress free. No problem at all!
5 Stars
"I felt I was in good hands"
Very professional, helpful and friendly service. I felt I was in good hands. Thank you very much for everything. Carol
Very pleased and happy with the moving service your team provided. They were very pleasant to work with, considerate and very good at there job. Well done.