Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersFantastic
The guys that moved our contents were fantastic. It was a house with very difficult access and they were amazing and good value to chat with as well.
Would like to give this 3.5 stars but that wasn't an option. We really appreciate the communication, promptness and price of Conroy Removals, all employees have been great to work with. We did, however, find a few things broken or missing that were not due to our own packing, as well as being given something that wasn't ours, which could easily have been prevented with a little bit more care. The missing item was retrieved with some investigation and this was much appreciated. broken items:- mirror smashed- back of cupboard damaged- underside of dresser damaged by the truck dolly- coffee table sides had to be reglued- bedhead leg came off- lamp fixture damaged
Your communication is good, unfortunately our delivery was held up by Cook Strait sea conditions,which was out of your control, this did cost us over $500 in extra airbnb accommodation.
The Auckland team knew their stuff and had systems in place. When it came to Dunedin delivery,
Glenn was working with two nice young kids, one of whom lost a trolley load off the ramp at the back of the truck.
Amazing
The team were amazing and really helpful. They packed up the house including the garage quickly and cleanly. The house move went smoothly and their attitude and helpfulness was outstanding. When they told me 'they were there to make my life easy', I knew the right guys were on the job. Thank you for making a hard process easy.
My complaint is I had a perfectly good working fridge when it left Whangamata but when it was connected in Silverdale it blew all the points so had to be replaced. The Insurance company refuse to refund me for the fridge I had to go out and buy at once. A qualified electrician stated though it was 15 years old it would still have had at least another 15 years in it.. But all I'm offered is $200 odd!!! For a $3000 fridge!! You need to change your insurance company....
Recommend
We were very satisfied with the delivery of our container. We were very grateful for the information about the expected arrival of the container. We were informed the whole time so that we could prepare to recieve our container. The office stuff were very friendly and professional. The container was delivered on time at the agreed time. The unloading workers were very friendly and did their job very well and precisely. We will be happy to recommend the Conroy removals company to others.
Only problem the Ship left NZ 3 weeks later than I was told, had to change flights costing me $800.00.
I had to leave,so I dont know if anything was damaged or missing ( insurance ) will be back in Thailand end of Oct 2024
Miss Warisara, in BANGKOK inbound Customer Coordintor was Very good, so send her a Box of Chocs...
Recommend
Great communication and updates of delivery progress. Would recommend to others.
I was happy with the pricing and your removal and delivery staff. They are friendly. However it was annoying that a few of my stuff were damaged and I only found out when I unpacked. One of the armchair legs is loose and cannot be screwed back properly. The plates flap on my bbq was damaged. The bicycle handles were not returned to its original condition. Some plant branches were broken and garden ornaments broken. Though they were insured, how do you claim for each stuff as there is a $250 access on any individual items and another $250 access if not professionally packed. So it's very difficult to make any claims as the claims threshold is too high. On hindsight I shouldn't have insured as the money saved on insurance would have been enough to compensate for these damages.
Conroy's service was good from start to finish. All went smoothly and on time. We cannot fault the experience.