Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"professional and helpful throughout"
5 Stars
The two men were efficient & punctual
The two men were efficient & punctual. After the move I paid with a cheque & I said to them I was quoted $325 plus insurance but I was unaware how much the insurance was as although I had asked for insurance I had never been actually quoted for it? The men knew nothing about the insurance? Shortly after they left I noticed a chunk of wood missing from the rear of one of the lounge chairs. I decided not to complain about that & thought I could get it fixed somehow. Since then I have received an email & another invoice for the insurance. Firstly I believe that the insurance was far too excessive & if I had been quoted this amount I would never have accepted. It was after all just a 10 minute journey & a minimal load. If you expect me to pay the insurance invoice I would like to know firstly why I was not advised of the exact amount & secondly what you intend to do re the damage.
"job done quickly and efficiently and with care"
Your guys arrived in time and got the job done quickly and efficiently and with care. My belongings were placed in storage and I havent seen it but from what I hear it all looks good. Thankyou.
"good at the NZ end"
Conroy service was good at the NZ end but not as good at the USA end. Conroy has a spam blocker on the email so hard to get emails through. The 3rd party handling the furniture delivery still have not delivered and seem unable to give a definitive date as to when making it hard to plan our house moving.
"Conroys responded promptly"
My previous review last month was quite unsatisfactory (online response approx mid Feb and earlier email to Izabela George and Stuart Laurenson (10 Feb). I am pleased to say that Conroys responded promptly and efficiently to the problems identified, and went to some trouble to put things right. Everything is now in the right place and my faith in Conroys restored. Thanks Stuart!
5 Stars
"can not fault the service"
I can not fault the service we received at all, from packing to unpacking in a new country everyone was amazing, I has some fragile items that were being moved and all were intact upon arrival, very happy
5 Stars
"went the extra mile"
A great bunch of guys,they went the extra mile and a bit more.
Regards
Cita and George
"RELIABLE"
eXCELLENT SERVICE. RELIABLE
Everything was excellent, only room for improvement is better communication beforehand on what are the exact next steps involved after shipping the goods e.g. Arrival, quarantine, clearance etc. Also proof of visa could be asked earlier, not after of goods in the country. Lastly some items were spread accross boxes and unlabeled, e.g.bed posts in a separate box unmarked, making assembling the bed impossible by the person delivering unless boxes are opened till the post is found, or assembly is done ourselves. However Lee in Perth was very professional and helpful throughout the move, big plus overall for Conroy and will definitely use you again in the future.