Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"all my boxes arived safely"
5 stars
Service Blew Me Away
At the time of my preparation to leave Australia I contacted another removal company. I was told that I would have to take my belongings to their depot which was 45 minutes drive away and their prices were so much higher.
Not happy with the service that was offered I contacted Conroy's. The service I received blew me away. I was given a date and time that my goods would be picked up. Came the day a couple of lads turned up on my door step wrapped my goods in bubble wrap got me to sign the forms and they were gone. A couple of weeks later I contacted the office to enquire when my goods would be delivered. Their reply was, tomorrow, sure enough two lads and a truck loaded with furniture drove down my drive emptied my goods I signed their documents and away they went.
Thanks Conroy's very, very pleased with your service.
4 Stars
"pleasant and friendly"
Awesome guys they were very pleasant and friendly!! Only feedback would be ensure a tool kit wasn in the truck
"Very efficient"
Very efficient. Skeptical at first as only one person arrived on the day to pack but Nolleen excelled herself and was brilliant. She and two others completed and loaded the next day and were gone by 12. Excellent, very pleased
"Very professional and accommodating"
The guys were great. Very professional and accommodating after settlement was delayed a couple of hours. Thanks Team Conroy!
Awful Communication
Plenty of communication during the planning stage, I'd tendered several removal firms and although Conroy wasn't the cheapest it looked like the most professional. After the contract was signed the communication was pretty awful. I had to phone the dispatch branch repeatedly to find out when the removal team was going to arrive, they ended up being over 5 hours late on the day, not helpful during an already stressful move. When they did arrive they started without any real introduction or explanation and ended up removing the wrong stuff requiring it to be unpacked from the truck. At the other end I had to again phone the dispatch yard in Tauranga the day before the planned delivery to be told my stuff would be getting delivered first thing, I wonder if I hadn’t of phoned would the delivery team have arrived without warning?
The delivery team was very good however, very helpful phoning just before they arrived. My desk has been damaged, a big dent in the top, the delivery team suggested it was because the container moving from South Island to North Island was over packed. Thankfully nothing else appears to be damaged.
I will not be recommending.
Cheers,
Jamie
"mattresses were not wrapped"
We researched several moving companies and went with Conroy as you promise a professional packing and wrapping service. When our stuff was delivered a number of items were damaged but the most frustrating was that both our mattresses were not wrapped and they had been put right by the door which leaked and saturated our matresses.
The matresses were taken away and the communication with us about what was happening was shocking and I had to chase for answers. Was finally told they had been sent to chemdry for professional cleaning and treatment. The matresses came back still filthy with water damage, oil marks and one even has a giant footprint on it. This shows that our belongings has bir been treated with any kind of respect.
I am now trying to get answers from Conroy with regards to all of this and especially the unsatisfactory matresses but I am again meeting a lack of communication. This is not ideal when we cannot sleep on the matresses and we have a 7 week old baby - the reason we went with movers to make the process easy and stress free - which it has not been.
Made My Move Stress Free
The team at Conroys made the move from Wellington to Auckland stress free and they are very flexible with last minute changes to the move. I would definitely use this company again and recommend them to anyone looking for a hassle free and cost effective moving company.
They guys did a great job - all my boxes arived safely - thanks again Conroy and thanks to Janelle in Melbourne and Shauney in Auckland-the conroy team for all their follow up and hard work