Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Items were clearly well cared for"
4 Stars
"moving day could not have gone more smoothly"
My moving day could not have gone more smoothly. Tania and Don were absolutely awesome together and worked so efficiently and happily. They made my day just listening to their laughter and chatter, I will be moving again in six months and I hope I will have the same two people. Thank you Conroy - it was the best removal experience I have had in more than six events.
4 Stars
"everything was done so hassle free"
Our move to New Plymouth went so well thanks to Conroys. From the first day of packing to the arrival and unpacking everything was done so hassle free.The boys were so quick at doing their jobs and all with a smile too. Thank you Conroys for a great job.
5 Stars
4 Stars
"sung Conroys praises"
We have recommended to 2 friends recently and have "sung Conroys praises" over the past 8 years as we have been very very impressed with the service, care, and every aspect of the whole time with Conrays both when moving and in storage. Two thirds of our effects were in storage for 8 years and were delivered after all that time as if they had just been packed. Congratulations.
"absolutely no damage or breakages"
Everything went very smoothly with absolutely no damage or breakages so very pleased with Conroys
"Never again!"
I was extremely disappointed with my experience with Conroy Removals moving my possessions into storage for 4 weeks whilst EQC repairs were being done. On return to my home I had a number unmarked boxes which were put in various rooms and the garage. On unpacking, boxes that were for the kitchen were put upstairs in the Master bedroom , bedroom boxes found in the garage. My microwave never made it back and is still missing and my standard lamp broken. The bed legs from one of the rooms were eventually found in a box marked Garage! . Overall, my experience using Conroy was shocking. What was most disappointing was that I had used Conroy on 4 previous occasions and all went so well which is why I chose to use Conroy again. Never again!
"good service in new Zealand"
Conroy's provide good service in new Zealand. Robinson removals you third party representative in the UK were very poor.
2 Star Service
Assurances were given that goods were to be railed to Napier via Palmerston North. Napier office advised on request that goods were to be delivered 8:30am approx...adjusted to later time around 9-9:30. Good work by Auckland based team under Pita.doing the load up.On delivery day,it was established that goods were still in transit at those times in the vicinity of ATIAMURI. W e had not been informed that goods were being shipped by road! Container finally arrived approx 3:00pm and all hands unloaded.
Only limited damage: 3 vintage (1920's) waterford crystal glasses out of set of 6 broken, despite heavy wrapping in bubble wrap inside a cardboard container probably unable to be replaced; one leg of wooden bedhead strained and loose and a couple of other drinking glasses. More serious to us was the scuff to a painted hallway wall by some item leaving a visible indentation at eye height...hope to be able to obtain matching paint! Excess on insurance makes it unlikely that a claim is worthwhile.
Great service overall. There was a fairly long time between communications after items were picked to getting a date for delivery. It seemed like there might be tension between the branches at times maybe? Would happily recommend to others. Items were clearly well cared for and arrived in better condition than I hoped for. Thank you.