Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Excellent, efficient, competitively priced service"
"helpful and efficient"
Gordon, who did my move both in Christchurch and Dunedin was great, friendly, helpful and efficient.
I would be happy to use your service again.
"The packer was on time and efficient"
The packer was on time and efficient but having to wait a further 2hrs for movers to arrive was not good. I would not have thought it would take 6hrs to do such a small move.
"flexibility"
Really appreciated the flexibility in regards to time and date changes. The staff who did the move were excellent. Thanks team!
5 Stars
"on time for pick up and delivery"
Friendly, well organised and efficient, on time for pick up and delivery - will definately come back to Conroys for the next move.
"made a stressful time for us seem so much easier"
We could not fault the service from the staff. It made a stressful time for us seem so much easier with their help and advice and although there were one or two timing hitches, we were kept well informed. Our valuable items were packed safely and professionally and we have no worries now that everything is in storage. Thank you Conroys.
"Everything just kept rolling smoothly"
We moved from Auckland to Gisborne. At the last minute our household goods had to go into storage. Nothing was ever a problem for Conroys! Everything just kept rolling smoothly. Very friendly well oiled team with great communication at all times! From their Call Centre to their on-site Consultant, their Admin, their Packers, their Truck loaders, to their Truck drivers. Nothing was a problem at all for any of them. Certainly took the stress out of our huge move. I have no doubt at all that when our house is ready Conroys will deliver our household goods with the same "no problem no stress" friendly attitude. I am one very happy customer and do recommend 100 per cent that you let Conroys Ltd do your move from beginning to end. Honestly you will NOT be disappointed!!!
5 Stars
"Truck arrived for delivery more than two hours late"
Truck arrived for delivery more than two hours late. Advised it would be one hour late. We had helpers waiting around. Some items damaged or broken. Picture glass broken, fan stem broken, chair upholstery dented from pressure of poor packing.
"incredibly frustrating day"
I moved from a 2 bedroom unit in Avonhead to a 2 bedroom house in Avonhead - and it took 5 hours and 24 minutes! The unloading in particular was done incredibly slowly. Oh, and my elderly parents and myself carried numerous boxes and other things out to the truck to help speed things up and then we all (plus my sister-in-law) helped to also unload the truck. We probably saved a good 2 hours ourselves... imagine if we had left everything to the Conroy staff - it would have taken even longer! Not only that, but my broom was 'stolen' and an absolutely knackered broom which must have been on the truck was left in its place! It wasn't only myself who was horrified by the lack of speed - other family members all talked about how unacceptable it was. I had used Conroy almost 6 years ago to shift a similar amount of household goods and it was completed in about 2 hours. My parents and a friend have all moved a similar amound in recent months and both jobs took under 3 hours. I called to complain and talked to a guy named Rodney. He discounted my bill by $150 but I remain very annoyed and angry - no mention was made of returning my broom! He trotted out some cliches and said he didn't know how much stuff I had and perhaps I had 3 pianos - nope, not even a single piano! I won't be using Conroy again, I have told others not to use them, and I will use this extremely negative experience in my lectures in years to come - I lecture in Marketing at University! Friday 25th November should have been an exciting day for me - instead it became an incredibly frustrating day.
"belongings arrived intact"
Very pleased that most of our belongings arrived intact, but sadly a number of items were damaged (although only slightly) With all the handling that had been carried out, Im surprised more items were not broken. Personaly I believe that items with a hard square edge needed to have extra packaging as either rub marks or chunks were missing. The guys, both in Melbourne and in Napier were all very pleasant and only too willing to assist.
You were recommended to me and I can see why. Excellent, efficient, competitively priced service but, above all, every body I had contact with was polite, respectful, good humoured and fun - and still extremely professional.
Thank you.