Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others5 Stars
"very very damp"
"I have had a terrible experience"
I have had a terrible experience!!...from the movers turning up without boxes etc because someone changed my quote inc packing to pack your own when it was invoiced. Then having to contact you because I thought it was strange I had had no further communication after receiving shipping details to find out our goods had been sitting in chch for 6 weeks!! We have been living in our new apartment in Sydney for 2 weeks waiting for our things to arrive sitting in camping chairs and we had to buy an air bed kitchen things etc just to be able to live here. Still waiting for our delivery. Very upsetting considering I stayed in NZ for 4 weeks to allow our things to get to Sydney before me.
5 Stars
"excellent job in unusual circumstances"
The work you are carrying out on our behalf is unusual for your company and not what you specialize at though Conroys are doing an excellent job in unusual circumstances
5 Stars
"communication excellent"
Very good service, communication excellent.
4 Stars
1 Star move
On my move from New Zealand to Australia, I dealt with Laura-Jayne Braithwaite. I was advised by her that I would be contacted the day before pick up, which was 24 October. As this was Labour Day, I guess thats why I didn't hear from her. On the morning of the 25th, when my goods were supposed to be picked up, I didn't hear from anyone. I sent Laura-Jayne an email asking what was happening and didn't get a response. I then sent her the following email (still no response), which I think covers all that happened.
"No reply from you today to my email, so I phoned the number on your site. Eventually got onto despatch in Auckland (I think). He said the guys were in Rotorua and would be here around 4pm. A Hiace van arrived thinking they were picking up empty boxes! They loaded my stuff into the van, then phoned their Tauranga boss, as they had no paperwork to give me. He asked them to get my email address and he would do an inventory tomorrow and send it to me. My stress levels are fairly high with this move anyway, and I expected a more professional service from you. I am certainly not impressed. I can't fault the guys who picked up. They were very pleasant and courteous. I hope all my gear arrives in Australia."
Thankfully my goods did arrive in Australia, and I can't fault the communication or the service this end.
"cheerful bunch of workers"
No complaints - cheerful bunch of workers
"could improve on communication"
Over all a great service could improve on communication between countries as we were told that container with our goods would be leaving/ in fact had departed point of origin and it did not leave for another month!
4 Star move
On the first day we requested a 60 cube truck and received a 45 cube truck which meant that we had to make two trips. The guys moving us were really great about it though and the office gave us a discount so alls well that ends well. The blokes we had on the first trip were fast, friendly, and really great to deal with - faultless. The second team for the second shift were friendly but really slow :(
Efficient delivery, efficient and helpful to deal with BUT cartons of books which had been in storage for 15 months arrived very very damp indeed which is unsatisfactory to say the least. One would expect that storage areas would be water and/or weather-proof.