Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
4 Stars
"Will know how to do it better next time"
Will know how to do it better next time! While waiting for the goods to be shipped I enquired what was happening and was told I'd be contacted when they were shipped. If I had been told at the beginning, then that would have been better. While there was a customs clearance office at the destination, document clearance had to be done in Toronto (with the inconvenience of this being nearly two hours drive each way from the recipient's place of work) and apparently where to go to do this wasn't made very clear - however that is the other end, not this end. Next time I'll know to request clearance be done at the destination address. Eventually, everything arrived safely, thank you :)
"Your guys were awesome"
Your guys were awesome. This is the second time we've used Conroys and we would definitely use them again.
4 Stars
"Friendly and helpful administration staff and moving teams"
Moving our belongings out of storage in Wellington and transporting them to Christchurch was seamless, even following the recent earthquake damage to the main trunkline. Efficent commmunication and quotations via online and delivery date met. Friendly and helpful administration staff and moving teams.
"communication was appalling"
I have used Conroy once before and had a really good experience and service. This time I don't know what went wrong but communication was appalling. Having been told you would arrive to upload furniture between 8 and 9 I was surprised that no one turned up til 1o'clock, which left a Conroy helper waiting for hours for the truck to come. I had to leave them to it as we were booked on a ferry. Then at the other end again no one could tell me when the truck was arriving and only after several phone calls did. I find anyone helpful. They also left a wardrobe and a chair behind despite it being on the list, and I still haven't heard how they intend to get these items to me.
This is no reflection on Gary the moving man who was pleasant and courteous at all times.
Thank you for this opportunity to air my grievances. Jane
"Curtious and friendly"
Great guys who treated everything with care. Curtious and friendly. Took great care of packing everything securely on the truck. Well done Henry and team. Your team made our move effortless thanks Conroy. Would highly recommend.
"proficiency and personal friendliness and care"
I was impressed by the attitude of those involved in the removal, the excellence of the packing, the care in handling furniture and the readiness to place it in suggested positions in new site. The total experience from Estimate, through Quote and Commuications from office on progressive stages made the move uncomplicated and very satisfying. Thank you for your proficiency and personal friendliness and care.
"handled carefully"
I felt very confident with the management of my move. My furniture was handled carefully and your staff communicated with me throughout the process. It was special to receive a text after the delivery, since I was unable to be present, to inform me of 'task completed'. Thank you all so much.
"The service out of NZ was fantastic"
The service out of NZ was fantastic, but I am very disappointed that it hasnt been delivered as yet and that I am having to chase the operations department in Sydney to get a delivery date.
"Made a stress free day for all of us"
The guys were awesome on time, efficient, funny and so so helpful. Made a stress free day for all of us.
You got some good guys there
"friendly trustworthy crew"
Responsive communication, prompt quote, easy to deal with, friendly trustworthy crew who follow through on what they say. Some cross communication about truck arrival times, which worked out in the end, but didn't need the additional stress on the day as there's already a lot to think about.
The Brisbane end of the business was excellent, the customer contact for quoting with John thorugh to the gys that packed the house. The contaner left when Conroys said it would and arrived in Nelson on the date they said also. The containr was deliverd and unpacked 6 days after docking. We had one peic eof furniture damaged with a broken leg to a bedroom draw unti and some f our plastic boxes we packed stuff in had smased lids but other wise it was all good.