Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Quoting, information and payment systems were very speedy"
4 Stars
4 Stars
I thought overall the service was excellent. However there were a couple of areas that did concern me. The first was the packers did not pack everything. The removel men had to finish it off. The removal men were very late arriving. Did not arrive until 11am. It took 7 hours to load the truck. This meant they did not finish until 6.30pm which included a lunch break. This meant we had to wait around which was inconvenient as we had other things to attend to. The two removal men were great guys especially Jackson. However at the delivery end in Waipawa Jackson was great but the other two were not up to scratch, and I got the impression that Jackson was a bit fed up with them as well.
5 Stars
5 Stars
2 Stars
Since you did not have the time to unpack, how do you want to give me my money back?
Kind Regards Alfred
"a few pieces were damaged"
The delivery guys were great, however a few pieces were damaged, and after they left I noticed damage to one of our walls and doorframe. I had brought the damage to the furniture to the attention of the delivery team who advised me to make a note of it on the paperwork and that someone would be in touch. I am still awaiting this contact regarding this damage
"minimal breakage or damage"
We have had a box of cd's,and othervaluables not arrive, along with a ladder, otherwise minimal breakage or damage.
"poor communication"
The people who came to my house in Auckland were great, they picked efficiently and were very friendly. However poor communication within the company meant that they did not know they were expected to deliver the furniture to Tauranga that day. i agreed to change it to the next day delivery. These people were two hours late to meet us at the storage unit, no apology was given for this at all. Despite the fact that we were expecting the delivery to take place the previous day.
"Very easy service to use"
Very easy service to use. The collection drivers in Brisbane were fantastic. They couldn't fit the truck under my apartment and organised another one that morning. The delivery drivers in New Zealand were also very good. Everyone I spoke to in the company in Australia was very friendly and helpful.
The communication and maybe admin were a little slack to be honest. I was told my goods would arrive on a Monday, I called from Wednesday on to confirm and was not contacted till much later. The goods were eventually delivered 11 days late, which is completely understandable - not an easy task to transport internationally. It would have been nice to be kept up to date though.
I would recomend the service to other people but would tell them not to expect the goods on the date and to have to do a few chase up calls.
"pleasant and fun"
Glen and Dylan were really pleasant and fun and did a great job of relocating my large furniture items. Thankyou so much for sending such a helpful team who seemed to do all they could to make a big stressful day a lot better!
Quoting, information and payment systems were very speedy and communication was excellent- exactly what was needed by me while moving. Moving team was friendly and helpful - fantastic- and made it easy.