Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"excellent job loading and unloading"
"very efficient and helpful"
All the guys at both ends were very efficient and helpful. Will def use your services again. x
"made things easy"
We recentl;y moved a partial house lot of items to Taupo, evertyhing went so smoothly, the guys who picked up were on time, nothing was to much bother, fantastic service, the drop off in Taupo was also on time, again fantastic service, I would highly recommend Conroys. Hannah your rep was also so helpful and made things easy as i was very stressed out about the move. Excellent Service all round.
"Overall a good experience"
Overall a good experience however could improve your customer service. We received emails updating us on where our goods were which was great but once they arrived in CHCH we had no contact. I rang and asked for an approximate delivery date - was told they would find out and let me know - never heard back. I emailed and asked the same question - never heard back. I rang and left a message for Simon - again no response. Then I get a phone call at 9am saying "We will be there at 3pm today" luckily we were home.
"Everything was labelled and packed to our satisfaction"
the team were professioanl in their approach to moving our belongings and respectful of our property. Ony one piece was damaged, possibly an accident when lifting a dispay bowl with stones. They also did the move very efficiently with packing, loading and unloading to our new site. Everything was labelled and packed to our satisfaction.
5 Stars
"AAA+++"
fantastic, I was sure there was going to be some damage or breakages... but none great job guys AAA+++ can't think of anyway to inprove your great work
"That was a fast service"
That was a fast service, all good arrived at my door. Happy customer. Thank you.
5 Stars
"careful with my possessions"
The packing guys were friendly couldn't be more careful with my possessions, they just got on with the job, well done to them. The moving day guys were very cheerful, lifted & carried to the truck on the roadside, without a murmer, they were extremely careful with my possessions, of which there were many boxes (some very heavy) with a smile it was a pleasure having Conroys Removals move me & would reccomend you to anyone moving house. Thankyou for moving me safely to my new home.
1 Star
I have used Conroy several times. The first being 16 years ago for an international move. At this time the move was superb and stress-free. In between time we have had moves locally in Napier, all good. I moved 5 years ago and I was not happy, I wrote in and received not even an acknowledgment. I tried again as I am now moving Internationally and I am left very very frustrated. The whole administration & customer support has been worse than unprofessional. The phone is never answered (trust me I have phoned dozens of times), for one point I gave up ringing and tried to get a reply via email on the Friday regarding a customs form. On Tuesday morning I decided to drive down to Conroy office in Napier to get answers. This was the day before my move and do you think you have time to chase answers when you are moving?! Luckily I got an email..only to be told to disregard the customs forms. I was told I would get new forms as the system had changed. Six days later after my possessions were uplifted I emailed again asking for the forms!! I now wait anxiously as there was no support and guidance with the new forms, despite me ringing Conroy for help. I had to leave a message which didn't get returned, so I emailed in again and got an apology to say they were busy in meetings! How does this help me? I paid a lot of money for this move and shake my head at the service given! It was certainly not stress-free. I am nervous now as I wait 7 weeks and hope the rest of my move goes well??
Chris and Jared did an excellent job loading and unloading, many thanks