Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"made our move seamless"
"The start time of 8am wasn't flexible"
The start time of 8am wasn't flexible (after me saying this again they shifted it to 8:30 start). This is despite me saying the furniture couldn't be delivered until 10:40 at the other end. Hence it cost more in time due to waiting. That's an easy way in making more money!
"everything arrived in very good order"
Firstly, the staff I dealt with were all very helpful and did all that I could reasonably have expected. However, my experience is clouded by a "late in the day" house settlement by the solicitors, resulting in a very rushed and stressful final hour at the new house, with the truck being unloaded at a fairly frantic pace, with some assistance from me. This, of course is no reflection on Conroys or their staff. The delay was nothing to do with Conroys and the staff were helpful throughout. However, I did find it strange that this local removal was in a shipping container, rather than a purpose-built removals truck. They managed to fit most things in, but it was a very tight squeeze! Maybe shipping containers are the way removals are done these days and removals trucks are things of the past. Finally, everything arrived in very good order with only very minimal damage to one or two items, so no complaints there.
3 Stars
3 Stars
"Everything went really well at both ends"
Everything went really well at both ends. My only concern was that we weren't given an exact time of pick up which would have been really helpful. I was told late morning and then had to phone to find out what was going on when the truck hadn't arrived. Just a phone call to say the truck was running late would have made all the difference.
"had to pay additional"
would have been very helpful if the rep that quoted the job had quoted for a truck that was big enough to get all the goods being moved in one load, instead had to pay additional and have a second truck to pick up overflow.
No complaints about the loaders, all were very conscientious and handled goods with care, no damage to any goods, top points for that aspect of the move
"Not one single item broken or damaged"
Outstanding service from Conroys. Not one single item broken or damaged from Auckland to Tauranga. All the staff we had contact with from the initial Account Manager, packers, driver and admin were all warm, polite, helpful and extremely accommodating. The packers took special note of fragile items and packed them accordingly. Many thanks.
"nothing but great customer service"
From the team in Brisbane going from quotes through to packing the container, through to the team in Nelson that delivered the container we had nothing but great customer service, would certainly recommend and certainly use again if needed in the future. Thanks Conroys!!!
3 Stars
4 Stars
"packer dropped and damaged our bedside cabinet"
Everything went well, except that one of your packer dropped and damaged our bedside cabinet. We have texted to Nathan regarding the repair of it, but so far, we have not heard back fron him or Conroy.
The guys at conroys made our move seamless, they were professional and did an outstanding job.