Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"expected better treatment of my furniture"
"given very short notice of delivery"
We were given very short notice of delivery, 50 minutes in the first instance which we couldn't make, which we re-scheduled for the following week. This was then changed by Conroys with 24 hours’ notice. This meant I had to change my work days and meetings twice in 5 days. We had paid for an unpacking service but because only one person was sent they did not have sufficient time to unpack anything except the three largest items. Although they were careful and experienced we didn't not feel happy that one person could handle our larger items safely which meant that my husband had to help move the larger items. Whilst the poor packing of our goods back in the UK was not Conroys fault, sending only one person probably also contributed to the damage some of our furniture received due to things being dragged rather than lifted. Then to top off a bad day the driver hit and broke two driveway light and a tree on his way out. Whilst Conroys plan to pay for fixing these, I now have to spend time finding and organising replacements. Not happy.
5 Stars
"Perhaps a bit more timely"
Perhaps a bit more timely, late to arrive both ends... both teams worked really well, polite and careful and not one one breakage!
"4 stars not 5"
4 stars not 5 because of a delivery issue at the Whangaparoa end of the excercise. Our agreement stated Tuesday Oct 11 as the delivery date so my son who is employed in downtown Ak made his plans with work accordingly. Unfortunately the goods were not delivered until Wednesday 4 which caused him considerable inconvenience.which I believe he made known. With that in mind I have ticked communication and delivery. However my personal experience was fine.
"grateful for all the help"
Great service and so grateful for all the help
"The boys rocked"
The boys rocked....great guys!...a job well done!
5 Stars
5 Stars
3 Stars
The gentlemen who delivered my goods to the property in Raumati were wonderful - very polite and helpful. I am still unpacking as I am the only person in the house capable of doing so and I am still missing many items, including all of our bedding. The team that packed the house in Gisborne could have done better. I found an open salt jar which had spilled all over an entire box. Ditto a box of couscous. I found the bathroom scales in a box labeled pantry.
I have come across damages which I would like to claim on the insurance. The damages which I found prior to the team leaving on the delivery day are noted on the delivery docket. Can I please have some advice on how to do so. I am still waiting on a valuation of the glass bowl which was broken.
Scheduling was appalling
Why only 3 stars? The organising of scheduling our delivery, between the NZ head office and the Lyttelton branch, was appalling, no contact from your side - we had to do all the contacting repeatedly: 0 stars. The 3 guys in the truck that came and did the delivery were fantastic: 5 stars.
"Thanks for such a great service!"
Thanks agian for the lovely team that keep us really well noticed during the period before the delivery, in regards to paperwork, boat arrival, delivery etc. Also a big thank you to the 3 awesome boys that did the deliverly at our place in Meadowbankon Monday 3rd of October. Please pass on again our thanks to them, as it went so quick, and well organised and such a great help with all the big appliences, nothing was tom uch, even entertaining the little one in between tte runs up and down the stairs.
Thanks for such a great service!
Judith, Gert and litlle Charlotte (who was so happy to see al her own toys, bed and bike after 5 months)
The movers that moved me into 22 tay st said the container that was packed by movers in waipawa had packed it rough. One queen mattress had not been plastic wrapped. Antique China cabinet had a glass panel broken. Antique treddle sewing machine has a piece on the wheel missing and part of the machines tension apparatus also broken off. One of the brand new oak topped bedside cabinets has a gouge out of the top. Two pediccote tables had one leg broken off each table. The movers weren't impressed by the packing of container. Especially that one mattress hadn't been plastic wrapped. It had been raining alot here, luckily it had stopped when unpacking began.or mattress would've been soaked. The move was expensive and I had expected better treatment of my furniture etc.