Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
Excellent Communication
"friendly and fit"
The perfect move! Professional, friendly and fit. Thank you.
"Turned up on time"
Conroy were excellent. Turned up on time which is c rucial. I had a container at theior yard and storage at a lock up.The guys were professional and very good at what they do.I have unpacked about 60% and no breakages . All well packed and I have some very fragile items.When house lot returned they mad sure the big stuff, beds, tables etc all good to go. Somne cartons ended up in wrong rooms , but heh who cares.Well done guys , apprecitaed.
5 Stars
"Very poor communication"
Very poor communication. I had to constantly email/call to get any updates. Only 1 hour notice for delivery.
"seriously dissapointed"
We made use of Conroy when we arrived from South Africa in New Zealand, so our first thought when we had to move within New Zealand was to go with the team we used before.
The qoute we received was not the lowest, but based on our previous experience i made the decision to go with Conroy to move us.
The team that packed us was not bad. Tim is a hard worker and was always friendly and professional. They packed all our items within 2 and a half days and then took quite some time to load the truck, which could not come all the way up our driveway. Some of the team members said to me that the reason they struggle to get the truck loaded was due to the fact that they had to haul our stuff down to the truck, to which my response was that an agent did come and view our property when they quoted, so the steep driveway was known.
The truck arrived an hour and a half later that we were told in Ohope, and that without a team to unload the truck.
From what I understood, all furniture taken apart would have been assebled again, which we were informed by the truck driver is not the case. The truck was emptied and left, with nothing being assemled again.
We have got some damaged furniture, for now a coffee table in pieces and a glass cabinet that the foot was broken off, and when i asked the driver to make a note on the delivery report, he was not to happy about it.
I am seriously dissapointed in the service received from Conroy and can assure you that I will not be recommending your team quite soon.
Once unpacked, I will put all the information together for a claim as the damage is unacceptable. A person can accept a slight dent here of a scratch there, but legs broken off a coffee table is negligent and unacceptable.
"quick and accommodating"
Guys where quick and accommodating makibg it an easy move thanks
"totally let down"
We were totally let down by your company. A container on top of a flat deck was sent to move our items. The container was full in just over one hour and then we had wasted time moving the truck between houses. Although there were 3 guys one was an inexperienced young man who didn’t even know how to use a sack barrow. After ringing the company and complaining we were given extra time. The guys that came out were amazing and worked very hard to do the best they could under the circumstances. We would like to thank them for their fantastic efforts, unlike the management.
Sloppy Packing
Unfortunately the packing done in Australia was quite sloppy with garbage thrown in the boxes. We had several items damaged, but not to the point where we could claim insurance. For example, our dryer was dented, our microwave wasn't wrapped in bubble wrap and now makes a strange noise, the footing of our bookcase was broken off and the camp draws were obviously dropped with some force as both wheels were broken. Also, the fact that we were not contacted to arrange a drop off time after our goods passed quarantine was un-proffessional. We've also had a piece of crystal ware go missing as it wasn't packed in the same box as the rest of the crystal item. Our phone was burried in with garage stuff and as such was incredibly difficult to locate. We used Conroys in the past to move us to Australia and we were very pleased with the work you did then, but in this last move we're very disappointed and wouldn't recommend Conroys again.
Conroy Removals, as the receiving agent, was very good. Your communcation was excellent and you did all you could to expedite the final delivery. However, our overall experience with this shipment has been terrible and that is entirely down to the incompetance of the dispatching agents, Simpsons Removals of the UK. Please, for the sake of keeping your good reputation, cease any association with Simpsons Removals.
Many thanks for your efforts.