Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"hard workers and a great sense of humour"
2 Stars
Good Overall Service
Overall the service has been good. The guys who packed us up in Nelson were really good and helpful. The team in Napier has for the most part been very good as well especailly the guys who unpacked us.
We do have some concerns however:
a) Our indoor plants were not well cared for. They were left outside for an extended period of time which has caused all of the indoor plants to be sun burnt and they may die. It remains to be seen if this matter will be addressed to our satisfaction.
b) Communcation with staff has been difficult at times with phone calls not being returned and emails that were asked for not sent.
c) Some of our property has been damaged and we have raised those issues with the team and I hope that they will be addressed appropriately.
Excellent Quoting Process
Quoting process was excellent, guys on truck were just the best. Let down a little as truck not quite large enough but got over that.
Smooth Move
Very pleasant men did my job efficiently and quietly. They were willing to answer my questions and asked questions of their own when necessary. All went very smoothly.
"Fast efficient and caring"
The office staff seem disjointed. I was stressed waiting for a confirmation time the day before the move. One email was answered but referred to an operations team member getting in contact. I rang 2 different numbers with no reply or answer. Finally i got to speak to someone after 5pm. This could have been handled better. But the men who actually did the shifting were amazing to deal with. Fast efficient and caring.
Made something Difficult Easy
Conroys did a great job from start to finish. Most professional and lovely, courteous packers and drivers.
Thanks. You made something difficult so much easier for a couple of oldies!
"Incredibly disappointed"
Incredibly disappointed that having paid for professional packers that some furniture items were very damaged and an item is missing - not happy.
"nothing was a problem"
Both Scott and Mo did a great job moving all our stuff. nothing was a problem for them, they were polite, helpfull and hard workers. Thanks, Richard
Missing Boxes
Team at Pahia end was amazing. It was a tough shift and they were full of energetic good humour. They're taonga. Unfortunately 3 of my boxes got lost in transit, and 17 days after informing Conroy I still have not heard from the operations manager about where the boxes may be. I am trusting response will be soon. Otherwise - great work.
Good couple of guys - hard workers and a great sense of humour. They've got the whole process down to a fine art - there is no way we would have been able to achieve what they did ourselves! Would definitely use them again.