Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
4 Stars
"staff were excellent"
"excellent removal services"
Conroy once again provided excellent removal services for our move. Thank you!
5 Stars
"great care for our belonging"
Great and friendly team that showed dedication and great care for our belongings. Packaging, uplift and delivery (rebuild) was very efficient and effectively managed. Small improvements to keep track on actual packaging list and handling of quarantining requirements, as per below. Small damages incurred for garden pots but nothing "major". Overall very good experience and happy to do again!
Improvements:
1) Guidance on quarantine requirements could have been helpful to understand (avoid ) cleaning of tent and also general assessment of items to be packed clearly for potential assessment ( I know, not influence of either you or us as completely in hands of customs but given experience)
2) Packaging of shelf holders were not made clear ( advised where stored) - took some time to find them - which delayed the unpacking process - it was in a priority box -so at the end understood the idea behind but with 160 boxes you lose the oversight nevertheless hence
3) Packing of bicycles ( dismantle of child seat, pedals etc.) was a bit of a pain to get back on - understood reason why (space reduction etc.) however the way how bikes were crammed together with wheels etc. was stretching the breaks and the bicycle tours)
4) difficult in any small kids household - but potentially better way to deal with small things lying around ( marbles, pens, small parts etc.) instead of wrapping them up in different boxes - create one and declare this as the "one" with the small things in it-or advise us to pack these small things in a box beforehand .
"extremely helpful"
The team was extremely helpful and worked hard and well to make the move as efficient as possible. Many thanks
"we salute you"
The boys were amazing, worked super hard, took minimal breaks, and were really obliging. Great personalities which made a long hard day much more bearable. Craig, Ben and the mighty Michael, we salute you.
4 Stars
"impressed by efficiency and ability"
I am very impressed by efficiency and ability of you guys. I am very thankful to those 3 guys for making this move very smooth.
"everything worked"
Just great how everything worked with Conroy , special if it comes from that long way!!! Cheers guys 
"received our goods quicker than I expected"
We received our goods quicker than I expected. The unloaders at this end were absolutely brilliant. All the goods that we had not packed ourselves had been well protected, no breakages. Many thanks.
"not much communication from the operations"
There was not much communication from the operations team after I requested. I had to contact despatch and follow up. I was upset that only one helper was provided for the delivery as my husband had to help off load, There should have been atleast 2 helpers. The truck driver Neil was FANTASTIC!
On this move between rentals we found the staff were excellent, and much better than some we had when we moved from our house to our first rental. Unfotuntaley 2 Conroy staff had an accident ripping a hole in brand new vinyl flooring when manoevering a freezer into position in our new rental, and this was in addition to some damage to another area when putting a washing machine into place. Someone is going to have to fix this damage and this should be Conroy as we cannot do nothing about it under our tenancy agreement. We note on our first move damage to a neighbour's wall 8 months ago has not been responded to or attended to and this is an issue.