Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others3 Stars
5 Stars
"ball was dropped"
"Everything happened on the dates arranged which was great"
Everything happened on the dates arranged which was great. Most stuff arrived at our Napier address but a few things went to storage that weren't meant to, which would have been due to miscommunication. I suspect that a step ladder that did go into the Conroys truck to move here has been left in the Conroys truck mistakenly by the unloaders as they thought it was Conroy's ladder. (It wasn't in the Wellington house the next day when we packed up the storage items - I have two and one went to storage and one was supposed to arrive in Napier). I noticed yesterday when I went to use it and it isn't here.
Our rimu wooden hall stand has clearly been scrapped on the gravel driveway damaging one corner, scraping off wood and embedding it with gravel, I noticed today when I was cleaning it.
My plastic recipe holder was broken because it was packed with the angled piece taking weight above it in the box. It should have been top packed in a box.
The truck driver drove one of the truck wheels into our buxus hedging leaving a massive round gouge the size of the truck wheel and damaging the plants obviously. I noticed after the truck had departed.
"We are very upset"
We are very upset over all of the damage that has been caused toour gear. We have a 4000 dollar tv that has a scratch on the screen i asked prior to loaing if it would be wrapped and was told no it was wraped in a blanket. Our out doors table has a scratch 6inches. The stainless steel microwave is scratched all over the top. Our stainless fridge is scratched. A 200 dollar rubish bin squashed at the bottom Antique chairs wet with water damage. Antique table with broken leg joint. We paid for packaging of ourgear so it wouldnt be damaged. But packers put tolls in with glass and other breakable things. Other furnature was not wraped in plastic to prevent scratches. We may not have taken out insurance with you but all damage has been created by packers not doing their job and rough handling onto trucks. Who is respossible when you create damage. Just becausewe didnt take insurance out dosent you should handle our gear with any less care. We paid 11000 for this move i am very angry. Thumbs up to the south island guys who had the care to take our gear off nicely.
"made the whole process very easy"
Both the Townsville team and the Tauranga team made the whole process very easy. It was very helpful having Mathew come out and provide an In house quote and advice on the shipping and customs process. The wrapping and unwrapping service was very careful and the guys were very nice and super efficient!
"As usual an easy move"
As usual an easy move, storage and delivery. I always recommend Conroys as NZ's number one removal company and I can't speak highly enough of the level of service we receive.Thank you.
"Very good service"
Very good service. Pick up and delivery was fantatstic. Only thing that could be improved was confirming an actual pick up time.
5 Stars
"arrived timely and in perfect condition!"
It was great to deal with Conroy, all my items arrived timely and in perfect condition!
5 Stars
"arrived in good condition and on time"
One of the people loading my furniture in gisborne was very unfriendly and uncommunicative.not a very good representative for your company I didn't think...but it arrived in good condition and on time.. Thanku
Your 'side' of the move was great... Conroy's pick up and the sending of our boxes.
Your UK partner (ReloUK Imports) however has been distinctly less than impressive. We are still without our stuff. They've been difficult to pin down on delivery times and then last Friday, when they were meant to deliver, they simply didnt show up. Basically, a 'ball was dropped' (their words) and they forgot. I took time off work, losing a day's income. I'd really like some kind of compensation for this - for my wasted time and yet another week without our stuff.
Look forward to hearing your feedback.