Customer Reviews

Your star system should go to a minus number as far as we are concerned! The packing team was lacking in timing (poor being on time), lack of communication with us , a case of too many indians  & no chief we could contact. The standard of packing left much to be desired . A TV was packed with objects that penetrated the screen, rendering it unusable, grossly  negligent in my opinion & we should be recompensed for its replacement! Many fragile items should  have been wrapped in bubble wrap not paper . Fortunately none were damaged . Some cartons were packed upside down , enough said when unpacking .Too cap it off a wheelbarrow & drill press was left on the front lawn in Wellington ! Certainly it was collected following a phone call. We have rung several times subsequently to locate them as they have not been received, & apparently they are in Auckland ,not where we want it in Pukawa ( near Turangi). We await delivery , our instructions have been quite clear . You have a major problem with the way telephone enquires are handled , people say I will ring you back , they cant answer you query , ,& it seems to go into file 13 .

As you can see our experience with Conroy has been far from satisfactory , & i would be happy to discus this with SENIOR MANAGEMENT ,by TELEPHONE . A reply by email would not be acceptable & our phone # is advised. O7 3866110

Though the service and people are great, carelessness let you down considerably. Much of my gear was broken when simple care would have avoided this. I am disappointed three appears to be no come back on this. However, as mentioned, the people were great.

I am not exaggerating here, but the service from Conroys was, by far, the worst service I have received from any company for anything.

After paying the invoice and booking the date for pick up (14 December), I had to chase the company every step of the way to confirm times you would be arriving.  I was told sometime between 1400-1600hrs.  At 15:15 I was told that everyone was running late and could the pick up be done the next day.  This was not possible as I was leaving Christchurch on the morning of the 15th.  I selected the 14th for pick up as this was the only day that it could be done.  If you couldn't do it, you needed to tell me that a lot earlier than 15:15hrs on the day that you agreed to.  I had an appointment at 18:30, so I required the movers to be at the property at the time that you had stated earlier.  I called your dispatch twice to follow up on the arrival time, but they were not forthcoming with answers and said that "they didn't have time" to communicate arrival times.  Your movers didn't arrive until 16:44.  I had requested in the quote that some items of furniture needed to be wrapped.  They said they they were going to load it in the truck and do it at the base.  Consequently, my lowboy is now damaged and is subject to an insurance claim.

My goods arrived on the morning of the 21st December.  The drawing board, which I asked to be handled with care, is now completely rooted as your movers had absolutely no respect for it; and a part crucial to the operation of it has been unscrewed from it and is now missing.  Other mechanisms were also badly damaged.  The movers had no answers.

Two parts of my bed are missing and cannot be assembled.  I understand that you have found one, or possibly two parts and will be delivering these.  However another part is damaged and if this results in not being able to assemble the bed then it will require full replacement.

I understand that I have seven days to make the insurance claim, including providing quotes for replacement items, but this will be impossible to do within the time frame over the Christmas period (the drawing may need to be sourced from overseas).  Therefore I will require dispensation to complete this claim when everyone is back from holiday.  I will submit a claim tomorrow when I return to Auckland, with indicative costs for all damaged items.

Overall, your removal company has demonstrated complete lack of care for my items and a lack of professionalism and is not worthy of anyone's business.  I will go out of my way to discourage anyone considering using your "removal company".  I expect the insurane claim to be settled by you as smoothly as possible, despite the timing of this claim being difficult during the holiday season.