Customer Reviews

Items were broken, one of them due to poor and lazy packing which I was not expecting given I paid professionals to pack for us. We were prewarmed by friends who had just used you that the guys didn't want to take away the boxes (included in quote price) so we had someone home to insist on this. Surprisingly we were told they weren't planning on taking it, weren't sure if they could etc, and had to ring head office to check our booking before they would take it. Also, at the outset, I was concerned that no one could tell me the underwriter or the excess of the transit insurance which you are selling as an add on (albeit via broker) The best thing about the experience was the man who came to our house in Sydney to do the estimate quote, he was fantastic and very professional.

The move started out fine. However, call to pieces rapidly. Our movers were poorly prepared. We specifically told Conroy's we would need to lift some furniture over a balcony as it would not fit otherwise. Our last moving team from Conroys was efficient, professional, pleasant and prepared, in contrast this team paled in comparison. They complained about having to lift furniture into the roof of the truck, I explained that Conroy was made aware. We ended up having to assist them lifting large pieces of furniture ourselves. Finally after this they told us that they were going to leave two items behind because they would not fit. When asked what we must do to solve the issue we were told "not out problem, we have to go to Taupo." We phoned the office and the the person organised the two items to be retrieved. They broke two of our large potted plants, scratched out brand new floors and scraped our deck. When we commented in their lack of care the response was "what do you expect." Our comment "we expect you to be cautious." After all of this we were billed $1200 and asked for beers. I provided the mover with two beers to be polite and move them along but I was far from impressed. All of this made an extremely stressful process even more stressful. The last time we used Conroy we were so pleased that we used you again. After this experience we will not use your services nor recommend you. When we attempted to comment we were met with challenges and indignance.

Will know how to do it better next time!  While waiting for the goods to be shipped I enquired what was happening and was told I'd be contacted when they were shipped. If I had been told at the beginning, then that would have been better. While there was a customs clearance office at the destination, document clearance had to be done in Toronto (with the inconvenience of this being nearly two hours drive each way from the recipient's place of work) and apparently where to go to do this wasn't made very clear - however that is the other end, not this end. Next time I'll know to request clearance be done at the destination address. Eventually, everything arrived safely, thank you :)