Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"added cost and stress to my move"
"lack of communication"
Packers, were great. Time management and lack of communication let our relocation down with both the pick up and delivery late arrivals by 1.5hrs. I ended up placing the boxes in each room to speed up the unload. Extra help did finally arrive but truck was two thirds empty by then. I would use Conroys again purely because of the excellent packing. Nothning of value was broken or damaged. The move was at a busy time of year nearing xmas but would have been more understanding if Conroys had communicated to us that they were running late instead of us having to chase them.
"Fail"
Somewhat ironic I received the feedback request today given how upset I currently am with Conroy.
When I made arrangements I specified that the delivery date was important to me (pre christmas, going on holiday, lots of other arrangements made). I was given a packing / removing date the week before. The furniture was uplifted as planned.
Friday I email Conroy to check all is ok and ask to confirm delievery time on the Tuesday. Am told all is ok and I will hear from the Christchurch office. Sunday evening I send an email to Chch office. Monday lunchtime no reply so I phone Chch to be told there is a problem and it turns out a (at least) 2 day delay in delivering my furniture. THe furniture is now (hopefully) to be delivered on the day I am going on holiday.
While I understand that there are challenges in shipping goods at present due to closures of SH1 between Picton and Chch, I fail to see why Conroy could not have notified me of the delay. I would have delayed arriving in Chch. I am now out of pocket hotel costs and have spent about $500 changing flights as I had also arranged for my mother to fly down to help me unpack.
Again, when I requested Conroy to shift the furniture, I was doing it requesting a date of delivery. I was happy for the uplift to be earlier. Fail.
"everything was delivered and undamaged"
Very accurate with inventory. everything was delivered and undamaged highly recommend conroys.
"We are so grateful"
Your wonderful men shifted my old heavy sofa to the garage. We are so grateful. Excellent communication with Jo Ritchie who arranged our pickup ultra fast.
"communciation needs to be improved"
There was confusion over the packing and pickup days. My initial discussions were for packing on one day, then removal the next day. The documentation came through for this, but I admit I didn't check it, thinking it would be what we discussed. I assumed that I would be phoned to advise if there were any changes to our original discussions. I organised a day off work for the packing day, and emailed early since I hadn't heard anything, only to be told the packing and removal were both scheduled for the following day.
The day of the move I was told that packers would be there at 8:00am, so I turned up just before 8:00am. No one arrived until 8:30am.
On the basis of the above I think communciation needs to be improved. Neither of the above were show stoppers for me, but they were fairly annoying. A simple and quick phonecall in either case would have been greatly appreciated.
The packing staff were excellent, polite and I was very happy with their service.
"don’t care about peoples property"
Truck turned up 1.5 hours late in Tauranga. We were told all furniture will be wrapped up in plastic, NO. IT WAS NOT. All boxes and furniture was supposed to be labelled, and an inventory was supposed to be taken. NO did not happen! Couch cushions were just thrown on the truck deck, and were jammed into holes. In the quote, we paid for 28 boxes, we were given 18. Were told the truck will arrive at destination between 2-4pm, It came from Napier, truck arrived at 6.30pm. (Paraparaumu) Fridge and washing machine scratched, on front of both. I hold the Management responsible. All you think about money, and don’t care about peoples property!!!
2 Stars
I am surprised to be getting a feedback request when the service we requested has not been provided yet. The pick up was not made on the day we had arranged and we have had no information about when the goods will arrive.
"easy to deal with"
The guys did a great job with the move from Motueka to Nelson and your office staff were easy to deal with. This is the third time I have used Conroy having you move me twice in Chistchurch in previous years.
5 Stars
4 Stars
We had to move 2 motorbikes but no one know how can block on the track and they had no appropriate hooks.
"I understand, that it is before Christmas and you are busy"
I understand, that it is before Christmas and you are busy. I have ask Peter S. several time (phone and email) to let me know, when it will be delivered - no answer! And when I finaly got him, he said that he can either deliver now and not unpack or deliver after Christmas (that would mean soimetime in January). When you prepaid for you car to be serviced and get the answer: You can have your car back now or when you insist to get it serviced, that we have to keep it for some weeks, how would you feel. So how would you like to pay back what I have paid for unpacking?
By the way, the 2 Samoan truckdrivers where extremely friendly.
The truck arrived later than expected with one man down. It took 1-2 hours before a third man arrived. This resulted in a long day for all involved, with the load up running into the afternoon and the unload at the other end not finishing until early evening. There was also a number of breakages that was most disappointing; most reported but one found after the movers had left. I also had a non operational washing machine as the hoses between the basin and washing machine were left behind. All of these mishaps have added cost and stress to my move.