Customer Reviews

I moved from a 2 bedroom unit in Avonhead to a 2 bedroom house in Avonhead - and it took 5 hours and 24 minutes!   The unloading in particular was done incredibly slowly.   Oh, and my elderly parents and myself carried numerous boxes and other things out to the truck to help speed things up and then we all (plus my sister-in-law) helped to also unload the truck.   We probably saved a good 2 hours ourselves... imagine if we had left everything to the Conroy staff - it would have taken even longer!    Not only that, but my broom was 'stolen' and an absolutely knackered broom which must have been on the truck was left in its place!   It wasn't only myself who was horrified by the lack of speed - other family members all talked about how unacceptable it was.   I had used Conroy almost 6 years ago to shift a similar amount of household goods and it was completed in about 2 hours.   My parents and a friend have all moved a similar amound in recent months and both jobs took under 3 hours.   I called to complain and talked to a guy named Rodney.   He discounted my bill by $150 but I remain very annoyed and angry - no mention was made of returning my broom!    He trotted out some cliches and said he didn't know how much stuff I had and perhaps I had 3 pianos - nope, not even a single piano!   I won't be using Conroy again, I have told others not to use them, and I will use this extremely negative experience in my lectures in years to come - I lecture in Marketing at University!    Friday 25th November should have been an exciting day for me - instead it became an incredibly frustrating day.

All very professional from the first phone call to Nicola in Napier, to Scott for the quote, pickup with driver Henry and assistant  Darcy to delivery at the other end with David the driver and his assistance to Tauranga.

Great service. 

From the australian end couldnt fault it really, the communication was great, the packers were good. My shipment arrived in port when it was meant to, after that went a bit pear shaped as delivery was an unpack as well it didnt happen the day organized it was delivered no qualms about the guys who delivered Glen and Jack were great there just wasnt time i think it was lack of communication so it was organized for next day and once again the guys were great steve and adam. i just found it to be very stressful and it shouldnt have been as thats why i chose conroy and pack and unpack. New Zealand let me down. i ended up unpacking lots of boxes myself as it was stuff i needed to use to stay in house. as a result i have injured my back so not that happy. 

Hi the overall move went exceptionally well, great staff to deal with.  The only two things that would have made the whole experience better 1) we had to wait around from early morning in Palmerston until mid afternoon for you to arrive.  It would have been good to know before we left Napier that this would happen. However the gentleman from Conroys did ring and tried to get them there as soon as he could   2) We had our fridge in the kitchen on a piece of carpet to protect the newly sanded wooden floors and this was removed off and dragged across the floors creating two long scratches in the wood which was disappointing.  

Fast efficient and I can't speak highly enough of the two amazing guys who moved our goods and did all the hard work for us. Thank you guys you deserve every cent you earn. I hope you are in line for a pay rise