Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"Several items were damaged"
"customer service and communication side of our move was very good"
Although the customer service and communication side of our move was very good, we had a number of breakages that we were not expecting. I would recommend you to others but would advise them to expect damage to goods.
5 Stars
2 Stars
"Communication could definitely be improved"
Chest of drawers broken. Fridge also damaged, scratched and a dent in it. Communication could definitely be improved on arrival time at Auckland.
"Very happy"
Very happy with all aspects of your service
"super careful"
Dylan and Tania were an awesome team and were a pleasure to deal with. They were fast but super careful and got my furniture packed up, moved and unpacked before it started pouring with rain - delaying their smoko break to do so. They were a happy duo who obviously enjoyed their work and working together, and brought smiles to our faces! Dylan also connected up my washing machine, TV, and set up two beds, and I'm so grateful to him for doing that. I would have no hesitation in recommending your services to others, and in particular Dylan and Tania. Thank you so much!
"Overall an ok experience"
Overall an ok experience. I paid for the full unpacking and re-assembling service and I actually unpacked all my boxes myself and had to ask the guys to reassemble my furniture (and some of it has been reassembled incorrectly). Also my three-seater couch was difficult to get in the right room because of its length and the angles and doorways in the house - it was forced around corners and through doorways leaving lots of marks and scratches on freshly painted walls. Happy to send through photos.
"knew what they were doing"
The guys were awesome on time we'll prepared, knew what they were doing , professional, would highly recommend the company for removals, would hire them again .Tumeke .
5 Stars
"Smooth process"
Prompt responses to queries. Smooth process.
The teams who moved our stuff were great, but if there had been an extra person, both at the packing end, and unloading end, a hugh amount of time would have been saved, and it looked like a false economy to be short handed.
Several items were damaged, our samsung fridge, just one year old was dented in the front stainless steel door, which greatly marrs its finish, the same applies to a small electic heater. This is a design centric appliance, so a shame to knock it about.
My exercise bike followed on after Christmas, not enough room as I understand it, and no problem, but I did expect it to come with a folding table which had missed the first trip, so it would be nice to have that back.
With regard to the question of 'Would we use Conroy's again, and would we recommend Conroys' the answer is, with reservations, we have moved in NZ with all the large companies, and have had serious concerns, so in that contex the answer would be yes, but not without reservation.