Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Star move
Communication can be improved
At both pick up and delivery we were given times and waited several hours longer, I think the communication around this should be improved. The staff aren't all permenant, one was young and getting labour workforce experience, his inexperience showed and made us nervous. As our delivery was at the end of the day we had 6 unloading but this wasn't very professional, we didn't know who was in charge until the end, they were just interested in unloading as quickly as possible. I'm unlikely to use Conroys for our next move.
"clear about the process"
Derek was very clear about the proces prior to the move and for the day itself. The guys who moved us made our move go very smoothly.
Thank you very much!
"Prompt & efficient service"
Prompt & efficient service. Very impressed throughout the entire process. All staff involved were great to deal with.
"very courteous and friendly"
Second move with Conroys and we'd use again. Staff are always very courteous and friendly.
5 Stars
"professional and friendly"
The two men were very efficient, professional and friendly. This is the second time we have used Conways and I would recommend without hesitation.
Good to deal with
Paul was very good to deal with. Jarrod in Napier was also great.
"respectful of my things"
Graham and Lu turned up right on time even though the gps sent them a weird way! They were awesomely friendly, courteous, respectful of my things and extremely efficient.
These guys were fantastic to have helping me out and next time I'll definitely use them : )
4 Stars
"left to deal with many issues"
i was told a team would pack me - one lady turned up - did not introduce herself - only giving begrudging explanation when i asked. packing and labelling was done terribly. as a result of one packer - stuff was still being uplifetd and packed as we few out of nz - leaving a friend to sort and sign. Luckily you contracted pickfords this end - which was a great relief to me - completely different service - and we all spent most the day laughing at the terrible labelling of the boxes - we are still working through them and finding stuff... (eg tv stand and remotes were packed in sepearet boxes- not labelled they were in there - only found them by chance)....I was left to deal with many issues this end - tell customs what was in shipment, value, get clearance etc. Sorry, but we moved to NZ with pickford and if i ever move internationally again - will definately go to them.
Damaged Goods
The Brisbane end was good service but the Christchurch service not so good.
We had a number of expense tools on tool boxes that were damages due to the fact that the heavy tool boxes were put on thier side.
Bedside cabinet with father in laws ashes were turned up side down & our couch was broken when al the weight was put on one corner.
Not all unpacked yet. So far 4 items broken. Van to plck up empty boxes and paper arrived 4 days after we asked for.