Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"careful with our furniture and new house"
"made our life hard"
Not only did we have to wait for over a week between customs clearance and your first attempt to deliver; it then took your guys several days to finally keep to the agreed delivery window, standing us up multiple times, while forcing us to stay home for two full days not knowing whether you'd actually show up, or not. In the end, we paid a premium for air freight from Germany and so had our stuff in Wellington within 4 days. Biosecurity and customs took a day. And then the boxes stayed under your custody for 13 days. It really made our life hard.
Very Happy
We used your services 9 years ago and were disappointed at the time as the truck used was too small and two trips had to be made to get all of our household items transported. I recall back the the account was over $1300.00 We were told at the time this would be looked into but !!!! We never heard back.
The 3 young guys on our current move could not of been friendlier and more caring. They got on with the job at hand . We had cleared a lot of surplus items before this move. We were very happy with the guys and the amount of the account.
Thanks for your services
Richard and Sonia
"helpful, polite and hard working"
The 3 lovely men who delivered my boxes were so helpful, polite and hard working and one of them was a magnificent piano player.
They all made my day!
Better Communication Needed
The delivery men were very helpful, polite and were great overall. However the communication of when the actual delivery was going to take place once our container had arrived was zero. I had to reguarly call you to find out when the delivery was going to be, and was very difficult to get an answer. I never received one phone call with regards to a delivery date. It was only because I called and emailed you on a regular basis that I eventually got a date. I would of appreciated better communication with regards to a delivery date.
Very Good Services
very good even if a day late deliver
"Not a pleasant experience"
Where do I even start. Not a pleasant experience with both Auckland and Wellington branch. I paid extra for "professional packing" which I believe I would have done a better job myself. My bags and clothes were shoved into the box and ended up coming all wrinkled and bent. Lucky for me I had no breakables. I was told to be expecting a call from the Auckland branch the night before the lift to confirm the time which didn't happen so I had to chase them up to arrange for time. Upon requesting for quotes via email, through phone calls and even in person I had asked the team multiple times and received confirmation for the delivery to be arranged before 11am. I called them again at 9am on the day of delivery just to be told from the Wellington branch that these are a promise made by Auckland team so they cannot help me out until the same afternoon. I had to cancel all arrangements and wait. I have already sent an email of complaint which I still haven't heard back from and I would very much like a formal apology from your management team for my fustration and inconvenience I had to put up with using your removal service.
"exceptional service"
We have used Conroys before to move from OZ back to NZ, Both times we have exceptional service. Sue at your Mt maunganui branch is wonderful, never to much for her to answer any queries, I have to say, having been a manager, I'm often critical, but she is wonderful, your banch is lucky to have her.
"Booking process was easy"
Booking process was easy, Movers were friendly and handled our items with care. The only feedback I would have is I feel that the move took longer than it needed to and there seemed to be a fair bit of standing round which wouldn't be an issue if we weren't paying by the hour.
Took Longer Than Expected
The guys were nice enough but we felt they messed around and took longer than it should have done, was disappointed with that as went with three guys to make job quicker. They seemed to take their time talking a lot, normally I have no issues with Conroys but this time my sister and I felt very disappointed with the service, and they were late to boot.
From when I first booked the service to when the guys arrived on the morning of the move, everything was great. I cannot praise Chase and Ethan enough, they were courteous, professional, careful with our furniture and new house. It was a pleasure working with these guys. A definite big tick in my books.