Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Communicated all the way"
"So much easier than doing it ourselves"
Great move. So much easier than doing it ourselves like last time. Very friendly.
"careful with antique furniture"
I couldnt fault my overall experience with Conroys.The staff on the day were efficient and very obliging. They were careful with antique furniture and did two trips rather than pile furniture on top of each other. Three pieces had to delivered for repair on the removal day. All went well. Top Notch service!
5 Stars
Guys in Australia were great easy to talk to generally happy chappys. The two that delivered in nz were hard to understand as they mumbled and seemed unsure. There was also no inventory sheet to check packaging against.
There was damage done to two items in the move.
"Excellent service"
Excellent service.
"great job"
Thanks, your team did a great job!
"super helpful, friendly and polite"
Your staff that attended our delivery were super helpful, friendly and polite. A job well done. Thank you and your team for an overall good experience.
"Everything arrived on time, well packed"
Very happy with the service from Perth to NZ.
Everything went smoothly, staff were fantastic in all areas of the move. Everything arrived on time, well packed., delivered and stored carefully. Will highly recommend Conroys to other people. Thank you.
"did not think the movers were very professional"
Wellington - did not think the movers were very professional. Lots of giggling, messing around, sitting on furniture in the drive. None of the big items (couches in particular) were wrapped as we were advised they were going to be by consultant (they were covered in blankets but that's not wrapping). One cupboard border/skirting was broken when transported. Considering the amount we paid, we expected MUCH better service
Nelson movers were much better (friendly, helpful, professional)
"OK, but some issues occurred"
Hi,
I put No above as there wasn't a mid option. The move was OK, but some issues occured.
Somewhere from Auckland to Tauranaga, 2 dining chairs went missing. They are specified on the move sheet, but have since vanished. Tauranga have contacted Auckand but Still no response.
Also the glass on a framed picture was broken during transit.
My new neighbours mailbox was broken by the movers. She is not happy and blaming me. I would expect a swift fix by conroy but so far nothing.
Some communication on progress and expectiation would be appreciated.
"customer focused service"
Very efficient and customer focused service. Verry happy.
"Very disappointed"
They arrived on time which was great. Two guys, 1 really didn't talk which was fine and the other guy exited the truck to tell us all that it was his birthday last night and had only got 2 hours sleep. Subsequently, we found him literally sitting down in the truck, sitting down on our lounge suite. We found his lime green Primo bottle left all over the house as he moved around.
We were moving from Pyes Pa to the The Lakes so a short distance move. We had 3 queen beds, 4 bedside cabinets, 1 lounge suite and 2 coffee tables, 1x 50" TV, a fridge and a small chest freezer, an outdoor table & 6 aluminium chairs, some pots and an outdoor umbrella, that was all we had to shift. Very slow move to say the least, we were very organised and had literally shifted everything else the day before except the furniture. We ended up dragging our beds out to the truck to try and hurry them up. We bought around all our outdoor furniture (not the pots) to the truck as well. Anything we could carry we took out to the truck , we ended up literally standing around waiting for them. I have used Conroy Removals 3 times now. Our last two shifts were fine, but after this shift we would not use Conroy again.
When it came to payment, the young fella wanted to charge us $550. I told him that was not right and he worked it out again with my assistance (I think it might be an idea for the guys to carry a calculator with them). The final price was $487.50 and I was quickly told that they don't carry any change so I had to pay them $500. Surely if paying by cash is an accepted payment form then they should carry some petty cash. I thanked the guys and waved them goodbye with some relief I must admit. What should have been a very quick and easy move was drawn out and not very well done at all.
Very disappointed with a company that I have used and trusted before.
Fabulous journey and transition with Conroy NZ. Communicated all the way through from arrival through to after delivery services. Very impressed and will defintely recommend good value service for the money you pay. thank you :)