Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others4 Stars
"A number of the goods were damaged"
3 Star Move
As per our previous move delivery of cartons for us to pack was a failure. Total mix up on collction details and contract number. Submitted quotations on the number above and as then told it should ended in a B, therefore I had not submitted the contract. Producing the confirmation email of receipt of my acceptance of your quotation resolved the problem and the goods were collected as agreed. Need to get departments to agree to same quotation numbers. The procedures for entery into the UK changed on the first April. It was agreat pity that you did not warn that this could possible happen, as it required a considerable ammount of documentation from NZ to complete.
"Not impressed this was basic packing skills"
This was our first shipment of possible 3 to the UK. Failure to deliver cartons so we could start packing was not very helpfull. The packing and collection went well and to schedule. Goods received in the UK were mainly fine other than damage to a sofas wheels that were not protected and have to be replaced. The stero cabinet door which was glass was not protected and arrived smashed to pieces. It was not wrapped properly or removed and wrapped and just had written on the outside packing GLASS! Not impressed this was basic packing skills.
"everything was explained clearly"
Swift move, very impressed with the boys on the day and the speed in which they moved us to our new house. Very professional and all of our items were handled very carefully.
Also very happy with the service on the phone prior to the move when receiving a quote - everything was explained clearly & there was no surprises on the day.
Happy Conroy customers!
"Very friendly and reliable guys"
Very friendly and reliable guys working for Conroy remomals!
Thank you for being such a huge help for us!!
"nothing was a problem"
Excellent...nothing was a problem great team to work with thanks heaps
"17 weeks in and still waiting"
You are asking me for feedback and I am still waiting on my things to be delivered to me! They were picked up in Havelock North 01/12/16 and I was told 6-9 weeks till delivery. 17 weeks in and still waiting.
4 Stars
"In general good communication"
In general good communication although we had to chase to find out when movers were turning up to pack. The packers were efficient and did a good job. The movers were also pretty good with just a couple of minor scratchs and 1 broken pot plant.
"Good strong guys"
Good strong guys but need to adhere to health and safety policies. Someof them were carrying large, havy items on their own which should have beena shared load.
Also, could you please advise all staff to be more appropriate in their choice of language and topics of converstaion regardless of whether or not they can see the client. Swearing etc may be commonplace in a lot of people's lives but I don't believe it's appropriate in the workplace and reflects badly upon the company.
They did a good job though.
"The contact before the move was good"
The contact before the move was good. Our truck was a few hours late and we didnt get a call to let us know. other then that everything was fine. Thank you.
Iasked on at least two occassions that my name be corrected on your documentation. I have been referred to as my step mother and as Helen Ward (no idea who she is).
A number of the goods were damaged when they arrived and whilst I cannot determine how two of them were broken (in transit or before they left the pick up point), but one, a round, three-legged table had a foot borken. This must have hapened in transit as the broken piece was handed to me.