Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"well done"
"outstanding workers"
Removal staff were great at both ends of the shift. The only slight hiccup was delivery at Timaru, was organised for 8.00am - at 9.00am I rang Conroys and was put through to Christchurch branch who advised that the trailer unit had a problem and the truck was running approx. 3 hours. Whilst your man in Christchurch was apologetic I had to ring him to find out what was happening. My thanks to Tim, Jeff and driver in Napier and Scott and Brian from Christchurch. Good characters and outstanding workers.
"much consternation"
It was incredibly difficult to get timely responses to questions and status updates. No one would give me a direct phone number to converse in real time with a real person. I left voicemail messages that were never returned. To top things off when delivery was finally made there was much consternation about your contractual obligations and then one of your employees broke one of my mirror stands on one of my antique dressers. To date I have heard nothing regarding how you plan to repair or pay for repairs to the stand. I suspect I will have to file an insurance claim despite the fact you should pay for the damage.
4 Stars
The items arrived intact without damage so that was the most important thing. The move involved transport from Christchurch to Auckland and then to Waiheke Island and so took longer than the usual Chch-Auckland route. I did not get very good information about the Waiheke part of the shipment and did not realise that the items would be transfered to another company. There was no contact from either Conroys or Waiheke Movers (WM) and so I had to ring up and ask when they expected to deliver. Conroys said they would check and ring back but did not. When I rang again they told me that Waiheke movers had just picked up the stuff on Friday afternoon but they did not know when delivery would take place. At 9am the next day WM turned up without ringing first. It was just luck I was at home. I was rather alarmed when saw the way that the most fragile item (Oak dresser with swing mirror) was packed in the truck (on its side rather than upright ignoring the fragile signs). I thought there would be some damage but fortunately there was not (I had done the protective packing myself). Then when I asked if I had to sign anything, they said no and drove off. On Monday I had a call from WM saying they would deliver the items that morning and were surprised to hear I already had them. Later that day they rang again to say I need to sign for the items and came around to get me to do it. So WM were a bit Mickey Mouse and could do with improving their systems as it reflects badly on Conroys.
"Service was great"
Service was great, a phone call because of delayed delivery would make it perfect. Thank you.
5 Stars
"great service!"
You need to ensure that the form given at the end of the move has your bank account number on it for payment. I would have paid in the day if the bank account number had been provided. Instead the girls in the office had to chase me up and issue an invoice. Seems a bit silly. Other than that- great service!
"Few items were missing"
Few items were missing and almost all broken and damaged , no response or apologies from company regarding this .
4 Stars
sent seperate email
"relaxing experience"
Everyone made our move a great relaxing experience will use thee company again if required
"Smashed the opposition all those accounts"
Great job. Friendly polite service. Great price. Smashed the opposition all those accounts. Thanks
"Very helpful staff"
Very helpful staff, and my move went well as my moves always do with your company
Overall I found the Conroy experience to be great. From the initial consultation to the pickup and final delivery I only have a few tiny grizzles. It was sometmes hard to get hold of someone at the office who could answer questions, and leading up to the pickup I was unsure of when the packer(s) would arrive, and could not get that confirmed. The goods have arrived here in France, and while we are unpacking the boxes and packing is all in good condition, so I'd be surprised it there is any damage once all is uncovered. While you have no control over the destnation end, the paperwork for Europe was much more than we expected and quite painful. All in all the delivery was made in 108 days, atouch under the 16 week estimate, so well done!
Thank you, Conroys.