Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Fast efficient delivery"
"Prompt service and punctual"
I am very happy and satisfied with the service provided by Conroy removals. Prompt service and punctual. However your counterpart in Muscat is not up to standard. I had a very tough time with them. My shipment was delayed by over 30 days and there was no proper communication.
"handled with ease"
Packers and movers were very friendly and professional. Our access was difficult but the move was handled with ease.
Thanks.
"the whole process was very easy"
This is the second time I have used Conrys, the whole process was very easy. I had the same team who removed and delivered my goods. They were very polite, friendly and made the whole move very easy.
Great Service - thanks
5 Stars
"lack of one to one contact irritating"
I found the lack of one to one contact irritating. I'm not sure how many times I had to complete varying forms. While you are reducing internal costs don't forget the power of personal contact. I was dealing with a young woman at your end and asked her to call me. Contact continued directly via email however a quick phone conversation would have been reassuring. Not once did she call me. I also needed a response to an email sent at Easter which took a phone call to Steve in Napier who was very helpful. The defence from the same young woman was that it took her 3 hours to read her emails on the Tuesday after Easter. Customer service is so important. Strangely the packers and did not pack a number of items and had truck had to come back to collect them. It makes me nervous as to whether I will see those items again. Overall the team that came to the house were on time and were friendly. Some processes were very good. Interesting I've asked for a response and you ask for an email address. Where a quick call would be much appreciated.
"well packed and unpacked"
Great service. Friendly staff, well packed and unpacked, we have no damage. They worked quickly and the guys were really nice
"never had any hassles and always have had great service"
You guys are great this is the 3rd time I have used Conroys to move back and forwards and I would keep using you guys and definitely recommend you. I have never had any hassles and always have had great service. Thanks conroys
4 Star Move
As there were a number of items broken or damaged when your people were unpacking the main items of furniture, I was a little disappointed that they were very keen to leave before all the boxes were open as further problems were subsequently observed, although I appreciate it took quite some time before we got around to opening everything.
One Star Move
My comments are provisional pending a proposed email to Conroys detailing all aspects of my above review details which will appear to be absolutely contradictory to you..However,we have had several relativly minor disappointments in the past,which I will detail along with the very serious matters relating to my recent experiences with your firm.
"all communications with persons involved in your offices was A1"
We were very pleased with Conroy Removals...the two men who delivered our household goods were very friendly and carefull in their handling of them. Also all communications with persons involved in your offices was A1. Mrs McKinley in Napier was very helpfull and friendly. Thank you to everyone involved.
"no damage"
Chap who drove the truck - and I've forgotten his name already! - was great, I was a little bit nervous about the guys helping him load in Auckland - just not quite as careful as I would have liked with, eg, the piano coming down the stairs! But in the end, no damage. Young guy at this end was good.
Fast efficient delivery, friendly staff.