Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersArrived In Good Condition
Considerate
Considerate, courtious, organised, nothing more needed.
Top Service
Top service. Happy crew
4 Stars
Positive
Appreciated positive attitude of all those involved.
Perfect
Everything done perfectly, on time (early in fact) and with excellent humour. Great guys...
"stress free experience"
Conroy made my move a stress free experience from beginning to end with excellent communication, packing and final delivery.
Really Nice Team
The team were really nice and worked in efficient manner. I apppreciated that someone came ahead for the packing. This avoids loosing time during uplift.
I would only suggest to contact the customer earlier to confirm the time of the uplift and delivery (at least two days ahead).
Thanks for the good job!
Few Hiccups
Unfortunately there were a few hiccups on the New Zealand end of my move that left my belongings languishing in a warehouse for a month. When the Napier staff were notified they were all very helpful but it took 3 visits to their offices before my possessions arrived after being in Conroy’s hands for almost 10 weeks. The delivery that was finally received was missing an item that we only discovered when we returned to Conroy’s Napier offices to return an additional item that was delivered from someone else’s delivery. Whilst everyone involved has been very pleasant and helpful and I would consider Conroy’s for future moves I would do so hoping that the mistakes and delays that accompanied this move were the exception not the rule.
Smooth Move
I was impressed with the customer service team, as they picked up the phones quickly and were very helpful.
However, I had called the morning of my scheduled move to stresss that there was a chance our property manager couldn't give us our keys to move in that day. I asked to be called at lunch for an approx delivery time but hadn't heard. When we finally arrived at the house the movers had been waiting for 5minutes which was lucky timing because there was a chance that we wouldn't have turned up at all.
Everything else went smoothly but I was frustrated that I wasn't warned when the movers would arrive.
Packers forgot to pack items from a garden shed, however overall our household contents arrived in a good condition.