Customer Reviews

There was insufficent information provided about what was involved in the process. Also poor communication

between the office in NZ and the Australian office. Forms submitted to NZ were not exchanged with the Australian office and therefore had to be dulicated.

We chose Conroy because I had used them to move household goods from Christchurch to Auckland and the service was excellent.  Firstly I would say the packers did an amazing job but they were let down by inadequate support from the Auckland office and Conroy management.  We had a big house and despite my querying a one day pack on the quote I was assured it would be adequate.  By 12.30pm it was clear they would not complete our pack.  I contacted the company who eventually sent 3 more helpers and it was completed.  The next day was loading the truck.  The workers to load it were not transported to our site until 10am despite the truck being there from 8.45am  When I contacted the office I was told not to worry!  Again by lunch time it was clear it would not be completed and extra help had to be requested.  Unloading was only just satisfactory.  The 2 workers who assisted the driver were hired help and untrained.  They worked really hard but were not provided with even the barest of equipment such as gloves.  My main concern is that Conroy HEALTH AND SAFETY for their workers seems to be NON EXISTANT.  The workers were expected to manually lift heavy items onto the back of high trucks which put them at huge risk of injury.  I would have thought a Tail Lift truck would have been essential. They also appeared to have no instruction on safe lifting techniques and no equipment to assist them.  There also was no first aid equipment available - I provided a worker who injured his hand with the necessary first aid - and of course there was no documentation for this injury, something I thought was mandatory with the new health and safety legislation.  The final disappointing discovery was that the truck was not waterproof and some of our belongings were wet and soggy.  This is to my mind totally unacceptable.  So all in all I think that Conroy needs to offer a better service, value their workers and make improved Health and Safety for their workers a priority.

Great communication, good service.

The whole process from booking via email, turning up on time etc went really well.

Your three removal men were great. Thanks for the energy & taking good care of our stuff. Much appreciated.