Customer Reviews

A few years back we had a great move with Conroy Removals. We decided to move with you again, but this has been a complete disaster. We moved from our apartment in October 2016, this was poorly done and probably set up the problems that we have since encountered. Most of our furniture was to go into storage and selected items were to be returned to us in an apartment which we could move into late November 2016. In spite of two reminder calls by me to the Porirua Branch the move seemed to be overlooked. The guys turned up with half of our gear and brought most of the rest the next day. Three cartons were not returned, the wrong dressing table arrived, it was subsequently damaged in front of me by the young man who pushed it along the carpet.

We knew some of the items which were missing and asked to claim under our insurance with you but you refused. We went through our property in storage and found no sign of the 3 missing cartons, I did find 2 cases of my wine that had been left in your office because you did not know which client it belonged to.

Your firm still refused to meet our claim stating that you would only accept a claim when all property had been delivered. So far it has cost over $2000 to replace the missing items.

On Monday 2  October 2017 you delivered our property from storage to our new house. We have not unpacked everything, but at this stage 6 items of furniture have been damaged or smashed beyond repair. Also two large serving dishes have been broken. Our double bed is badly damaged and your manager came out to assess the damage. He arranged for a vehicle to collect it the next day. at 4.45pm when no vehicle had turned up I phoned your Wellington dispatch and was told that it would arrive between 5.30 and 7.00pm. I waited until 8.00pm. You have no after hours contact number, and the driver did not bother to call me to say he would not come. The bed and broken furniture still has not been uplifted although we have an arrangement for it to uplifted tomorrow between 1.00 pm and 3.30pm. I will be making a special visit out to the house to open it up so the bed and furniture can be collected. I truly hope that will not be a journey in vain.

Your firm has a lot to put right, I have paid over $10,000 for a very poor removal and storage service.

Good decision to again use Conroy.  The flexibilty of options for local move is great.  Cheers

The move was so easy good communication between both nz and Oz would use you again.

Staff was very good from the start in Wellington till the unload in Taradale

The Guys who delivered the furniture in Haverlock North were excellent.  Could not fault them.  Please pass on my thanks.

Unfortunatley the guys at pick up weren't so great.  Did not take great care when loading items and some goods arrived broken and scratched.  I think it was Matt who unloaded he took some photos.  I have used Conroy's before when I moved from Christchurch to Auckland and had no problems.  I would use you again but not in Auckland.

It is dissapointing Auckland let you down.  Your service Christchurch and Hawkes Bay was fantastic.

Kind regards

Wendy