Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"This time around, not so good"
"helpful and friendly"
I was very happy with Conroy Removals in Australia both in the pack and collection of my personal effects and furniture along with my car and the shipping to New Zealand. Conroy were able to pre-clear my goods which saved me time and money. Delivery to my new home in Auckland was also quick. I found all the Conroy staff and in particular the removalists to be helpful and friendly.
"Movers were on time"
Great service. Movers were on time, very efficient and pleasant.
"made our packing up and move easy"
A friendly, capable team who made our packing up and move easy. Excellent packing of even the most delicate items.
"keen to help"
Excellent propmpt service, everybody including Drivers and personel on the phones all keen to help and very friendly and professional. Couldnt fault them.
"Excellent service from begining"
Excellent service from begining to arriving in Australia . 10/10
1 Star Move
A small office load of files and furniture to be moved across town. The two drawer metal filing cabinet was dropped down the stairs denting it so badly that the drawers no longer close properly or files able to sit across the rails. Was given a half hearted apology and told it couldn't be avoided getting down the stairs (even though I had offered to remove the drawers and was assured it wasn't necessary). Heater was also dropped and wheels and handle broken off but no mention was made of this damage. Other minor items also damaged. Was planning to have Conroys move my household possessions in a couple of months but certainly won't be doing so now.
"Fantastic team"
Fantastic team, thank you very much
5 Stars
"Staff were so friendly and helpful"
Thanks so much guys. You helped us move to Christchurch from Napier on really short notice when nobody else seemed able to. Staff were so friendly and helpful and the guys were amazing. Thanks again.
3 Star Move
The uplift from Brisbane was great and was arranged not long after I contacted Conrol Removals to arrange the removal service. The shipping to Auckland also happend within the timeframe that I was given and I was kept updated on its progress through to its arrival in Auckland. Unfortunately I had to chase up Conroy Removals on a number of occasions to arrange delivery to my destination approximately 150km north of Auckland once I was ready to receive it. The office staff were quite responsive to emails and phone calls but it took a number of attempts to get the operations team to contact me to arrange delivery. The delivery went well after it was finally arranged.
"fast and efficient"
These guys were fast and efficient and pleasant to deal with
We have used Conroy's before, and all was good which is why I decided to use you again.
This time around, not so good and I'd probably not use you again.
Sending only two men to unpack was wrong. Although the original pack was more complicated because of the location, 7 men were involved in thel packing up. I was happy to help unpack, but if I hadn't I'm not sure how late into the night they would have to have worked.
When the van arrived for the drop off it was full of polystyrene balls - a bean bag from an earlier drop off had busrt. These balls all ended up on the kerbside and street front of our house - not great for us to clean yup, or for the planet as many ended up blowing away.
The final bit of packing looks like itr was done in a rush as there were boxes crushed under a couch - luckily the contents weren't damaged as they had clothes in. There was however other damage, and this was all to the stuff loaded last - bed / headboard / bedside table, garden pot.
On a positive note teh people doing teh work were all pleasant and hard working.