Customer Reviews

Please read the 2 x "Yes"above as maybes.

In general the guys on site were fantastic and worked incredibly hard to get everything done for us.  We understand that a move is a logistical juggling act but:

1. ​Packers on Day 1 left at 3.30pm without having been able to complete the pack - we had specified that there was more in the apartment than appeared at first glance;
2. Packers paper work specified delivery date of 16/3/18 rather than 15/3/18.  I called Peter to confirm the delivery date was 15/3/18, it was, and provided the off-site collection address for Day 2;
3. Crew for Day 2 included only 1 packer, 1 driver/stacker & 1 runner - we had specified extra crew needed because of access issues/steepness;
4. Day 2 crew were unaware of off-site storage collection requirement;
5. Truck was full before off-site storage items were collected;
6. Consultant texted to get off-site collection address - provided again;
7. Day 3 Peter telephoned (7.58am) to get off-site collection address (again), told me ferry vehicle was being dispatched for off-site collection & "big truck" was on the way to Otaua;
8. As "big truck" was already on the way to Otaua I had to arrange for my husband to drop the keys for off-site storage at the facility & for staff to open the storage unit on arrival of ferry vehicle so I could get to Otaua in time;
9. 10.00am (having been at Otaua for an hour) I phone Peter to find out where the truck which was "on its way" was.  I had to leave a message & am still wating for a response;
10. 10.38am "big truck" arrived & was deployed about half way down the drive;
11. 11.00am ferry vehicle arrives but, as it was disptached to off-site storage half-full with someone else's delivery, only half the off-site storage collection has been made;
12. Second-hand boxes were used and previous labelling was not always struck out.  In some (feels like most) instances our contents were not labelled on the boxes and (about) half the boxes asked to be colour coded for easy identification had not been.  Seriously, we opened a box labelled "Glasses" which contained gumboots, artwork, linen and books - each of which came from a different room in the apartment and none of which were glasses.  This is probably a result of not finishing the pack on Day 1 and being pressured on Day 2 but it is frustrating when we needed to leave the "non-esstential" items packed until the renovation is completed and are now having to go through each box to identify essential items and repack non-essentials;
13. At the end of Day 3 Charles (driver of ferry vehcile) arranges for the remainder of the off-site collection to be uplifted the next day and, because it is my birthday and we have plans, agrees that he will phone when he is on the way so we will be at the house;
14. 8.50am Day 4 ferry vehcile with different crew arrived unannounced at Otaua; I'm still in bed (it's my birthday) and my husband is on a call to Spain;
15. Ferry vehicle has been dispatched half full to off-site collection again and crew do not seem aware of what is my load; I arrive to stop them unloading and stowiing items which are part of the part load which has been in the truck for 2 days now and was not ours.

​The crews were great, very obliging and worked non-stop and, so far, we have had only 1 broken bottle of wine (in a box they did not pack).  The logistical organisation on the other hand was very disrupted and communication was not good.

Kept in touch, friendly and delivered right into the house.

I didn’t meet the lady who gave our quote, but the lads who did the pick up in Auckland were friendly and helpful as were the lads who did the drop off in Kimbolton. All 4 were great guys.

The service from all your staff starting with the initial meeting with your representative, administration and moving personnel at both ends was exceptional. After five months stored in a container our furniture was delivered in perfect condition being well wrapped by your staff. We would definitely recommend your company.