Customer Reviews

We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.

4.4 from 19,021 reviews

91%

Of clients surveyed said they would use Conroy Removals again

90%

Of clients surveyed said they would recommend Conroy Removals to others

"special thank you to the two young men"

Review for Moving Locally submitted on 13/06/2017
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Just want to say a special thank you to the two young men that handled our move they were excellent

Response from Conroy Removals:
Dear Godfrey, Thank you very much for your great feedback and the opportunity to be of service. All the best - Conroy Removals

"Comes down to individuals who made it a good service"

Review for Moving Around NZ submitted on 13/06/2017
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Comes down to individuals who made it a good service. The guy I liaised with in Auckland when the pick up guys were 4 hours late and no communication. Also delivery of my household arrived a day late, but again Mark in chch was good to liaise with, and Brian who delivered my household. He was great. Friendly helpful careful with household items and placed them in rooms as directed. Overall a good honest service with some really good employees who deserved mention for their hard work and customer service. First hold-up was due to a tyre blowout. Second hold-up was due to another order being packed in front of my household in the truck.

"made a stressful day so much easier"

Review for Moving Around NZ submitted on 13/06/2017
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The driver Daniel and assistant were so helpful and made a stressful day so much easier

5 Stars

Review for Moving Around NZ submitted on 13/06/2017
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"professional and friendly"

Review for Moving Locally submitted on 13/06/2017
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From the first contact on the phone to the last piece of funriture unloaded you have been professional and friendly - well done.

3 Stars

Review for Moving Locally submitted on 12/06/2017
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"Terrible move"

Review for Moving Locally submitted on 12/06/2017
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Terrible move - multiple items not packed up, ended up requiring a whole day off work following the move to chase up and get relocation finished. Very disappointed. 

Response from Conroy Removals:
Dear Rachel, It is very disappointing to receive your review and feedback. You file has been referred to management who will contact you directly to resolve the situation. Kind regards - Conroy Removals

"everything was so easy"

Review for Moving to NZ submitted on 12/06/2017
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From pick up to delivery everything was so easy the conroys staff were all so lovely and very helpful tnank you for making our move to care free

Response from Conroy Removals:
Dear Lynaire, Thank you very much for your kind feedback, it is greatly appreciated. All the best - Conroy Removals

3 Star Move

Review for Moving Locally submitted on 12/06/2017
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Unfortunately the experience with Conroy removals was not a good one. We got two quotes, one was cheaper than Conroys but we decided to go with Conroys because they were a long established company and should be the best. Wrong. The packers were on time, the removal truck was 40 minutes late (no phone to call to say they would be late), the guy that cane to do the quote, the packers and the movers were all told to leave the washing machine and dryer in place but they took them anyway. Conroys were phoned immediately to return the washing machine and dryer, this took two days and when the men turned up to reinstall the appliances they DIDNT BRING ANY TOOLS to do the job properly. Ggrrrhhhh! 

My furniture is in storage and I just hope nothing is broken because Conroys had to empty the container to get the washing machine and dryer out.

Response from Conroy Removals:
Dear Denice, Thank you very much for taking the time to complete our review and provide you feedback. Please accept our apologies with regards to your washing machine and dryer, this should not have occurred. Kind regards - Conroy Removals

"not care about our stuff"

Review for Moving Around NZ submitted on 12/06/2017
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Hi,

Me and my partner got our furniture picked up from my mums address in Palmerston North and delivered to our new address in Christchurch. We have moved this furniture on 2 other occasions with insurance, but this time because we didnt have the money we decided to not get insurance because it had be fine on all the other occasions.

When our furniture arrived, my partners rimu drawers were in pieces, we are missing the lock nuts from our glass coffee table that didn't get put back when the movers moved our stuff, and also our TV cabinet is literally in pieces and snapped in half (this thing is pretty solid, so somewhere in transit to Christchurch it has either been dropped or someone has stood on it and completly naffed it beyond repair).

I have rung conroys but I have not had a phone call back yet.... still waiting. Since every other time our stuff has been moved (with insurance) and has arrived fine, it honestly feels like since we did not have insurance this time, you guys did not care about our stuff since it came back in such bad condition.

Thanks

Response from Conroy Removals:
Dear Samantha, Thank you very much for your feedback. This is far from the experience we aim to deliver, especially to a loyal client. We take it very personally that we have let you down. Please be absolutely assured that having insurance or not doesn't affect how we look after your goods. Clearly in this instance things have not gone well. Your file has been referred to management who will contact you directly to address. With kind regards - Conroy Removals

"Guys were fantastic"

Review for Moving Locally submitted on 12/06/2017
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The 3 Guys were fantastic and hope you are proud of them as we were.

"great value"

Review for Moving Locally submitted on 12/06/2017
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I have used Conroy Removals twice now, and have found them to be extremely efficient, courteous and the removal men have been great value!  Lots of laughs.  I will certainly use them again for my next move in a month or so.  I can highly recommend them.  Compared to other companies they were the cheapest by far!  

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