Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Pretty terrible comms and organisational skills"
Damages
we have not had a call from you with ref to the damage done to the stereo cabinet, and large flower pot if you had contacted us you would have had a better rating .
"Overall not a terrible experience"
Overall not a terrible experience but the customer service could've been a lot better. Once my container arrived in Auckland (I had to chase them for confirmation) it needed to be stored until further notice. When I questioned how my belongings were stored I had an email stating "container was unloaded on Friday and goods have been placed into storage." After 3 months had passed and after reading a few bad reviews regarding the storage facility I contacted them to confirm and they stated "we do not keep it in a warehouse, it is currently stored in a container, OUTSIDE." This left me very nervous about how my belongings would survive but I couldn't have it delivered to another storage facility as it would break the insurance extension contract I had with them. After a total of 8 months I had my belongings delivered and it didn't smell at all however, there was damage to a chest of drawers that I had to claim on insurance. Paying the excess to have it repaired was annoying but considering I thought there would be alot of mold damage it was bearable. I would recommend them to others but with a warning not to expect amazing service after the initial quote and payment is made.
5 Stars
Thanks
"Excellent communication"
Excellent communication and very friendly service. Thanks
"start to finish Conroy's were quick and efficient"
From start to finish Conroy's were quick and efficient, Always keeping in touch either from the Australian or NZ branches.
"dealt with quickly"
Overall the experience was good, the after sales service and assistance we found Penny to be excellent and also any points we brought up where dealt with quickly, no major issues. The biggest problem we found was when the original move took place and more Conroys staff attended that what we expected and some of our gear that we were taking with us ended up getting packed and moved into storage.
3 Stars
"particularly impressed by the phone communication confirming dates, times etc"
particularly Exceptional service, particularly from the Christchurch/Queenstown based team. They went beyond expectations.
We were particularly impressed by the phone communication confirming dates, times etc.
Highly recommend and we will definitely use your services again
"left a sour taste"
While overall Conroy s movers were fine , communications with Caroline Watt and relevant others was excellent the botch up between Wellington and Motueka left a sour taste . Felt sorry for emplyees when wrong container turned up . However Conroys rep this end handled the embarrassing situation extremely efficiently , and while the delay wasnt costly it was most inconvenient . A first for Conroy ?
Richard and Marg
3 Star Move
I was helping a friend move house. She has a disability and needed full support. It took the 2 young men a little while to get there heads around things but once they had, they did a good job.
"This was our first move in 28 years"
This was our first move in 28 years so there was a lot we either didn't know or had forgotten. Firstly Wellington Nicky was excellent - the boys rang as arranged and turned up as arranged. Napier not so good - I gave instructions for them to call me and to come to the first gate. I was rung the day before advising an arrival time of 9:30 - they turned up at 8:00 at the second gate. This caused a good half hour of fluffing around as the neighbours stock had to be moved and gates unlocked. The truck then had to be manoeuvred to the first gate. Stress that could have been avoided. The Napier boys did a very professional job of unloading. The bulk of our furniture had existing scrapes and scratches but we weren't too bothered by a few more. However seeing your cream leather sofa had been dragged along a hard surface was disappointing that and a seriously munted tallboy drawer had me wondering about the respect your employees paid to our furniture. On a whole the shift went well but it was spoilt by some attention to detail.
Contacted at the beginning of June around setting a delivery date. Agreed to the week of the 19th. Was told I would be called the end of the previous week to arrange an exact day and time. Never got the call. Delivery arrived on Monday morning of the 19th at 9AM and I was not home. Luckily my daughter was home and she took care of helping the movers put everything in my garage. Pretty terrible comms and organisational skills. From what I can see the delivery went OK and is all currently in my garage, so I gave 2 stars on that. But wouldn't choose to use Conroy again based on the poor comms.