Customer Reviews

Friendly, efficient staff. No nonsense, no wasting time. Good communication skills.

My first impression with Conroy was meeting Nathan at our Napier apartment, who had a look around and generated our quote, nice guy. At this time, we hadn't found a place and so he ticked the storage option. About a week later, we found a place in Lower Hutt, and I accepted the quote and insurance, filling out the forms online. I was under the impression we would move the same day and this was reflected on the online form. I paid in person at the head office in Napier and confirmed with the receptionist our new address and also the fact we would be moving house the same day. When the movers came and had everything loaded up, they said it would be delivered some time the next day. I called dispatch and the gentleman told me there was no way that would happen, and he would call me back. After waiting over an hour, I called back and he said they would deliver it tomorrow at 1PM. This mucked up our plans a bit. Luckily, my partner was already staying in Tawa close by so we stayed there for the night. The next morning, I get a call from Lester asking me, "how'd you like to have it delivered at 11AM?" I said that would be great, the sooner the better. He said he'd call me back to confirm as he wasn't entirely sure this could happen. I never heard from him again. I thought I'd play it safe and drive over to our new place just before 11 and sure enough the moving truck was already in the driveway. Again, we were not communicated with.

Hello, and good afternoon. Our shipment has been delivered however my great grandmothers dining room table is not in the shipment. The chairs are here, the table base is here, but the top is not here nor on your inventory list I have been emailed from the trucker. We know it was picked up in our storage area in Waipukurau because I have photos of what was taken. However they loaded all of our stuff loose and did not inventory it on site I was told you inventory at your warehouse and our stuff was shipped in a shared container. So our question is our table still in your warehouse or where is it. It is a family heirloom and would be devastated if it is lost.

The table top would be about 4 foot X 8 foot . We are continuing to go through the boxes you packed to see if anything else is missing, bit for the time being please touch base with us asap.