Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"I have moved often; this my 4th in 6 years"
5 Stars
"packers and removalists were very slow"
The friendliness of the staff was apparent. Also, we found your company obliging when we had to postpone the removal due to house build, delays. For this we were thankful.
However, we thought the packers and removalists were very slow. We ended have to spend too much time waiting around when we had so many other things to do. This was very frustrating and stressful for us on the day. There were two structural damages to our old property and one piece of desk furniture is now completely unusable due to what we considered to be carelessness by the removalists. The apology seemed to lack sincerity and this was hurtful considering the item had sentimental value to us.
For these reasons, while we have always used and recommended your company in the past, we would not do so in the future
"Excellent in every way"
Excellent in every way. I am due to move again in June and will be using you again.
5 Stars
"Quick and efficient"
Dylan and Adam were a real pleasure. Friendly, cheerful, helpful and very careful with my belongings. Quick and efficient, would have them back in a heartbeat.
"Fast efficient delivery"
Fast efficient delivery, friendly staff.
"Prompt service and punctual"
I am very happy and satisfied with the service provided by Conroy removals. Prompt service and punctual. However your counterpart in Muscat is not up to standard. I had a very tough time with them. My shipment was delayed by over 30 days and there was no proper communication.
"handled with ease"
Packers and movers were very friendly and professional. Our access was difficult but the move was handled with ease.
Thanks.
"the whole process was very easy"
This is the second time I have used Conrys, the whole process was very easy. I had the same team who removed and delivered my goods. They were very polite, friendly and made the whole move very easy.
Great Service - thanks
5 Stars
"lack of one to one contact irritating"
I found the lack of one to one contact irritating. I'm not sure how many times I had to complete varying forms. While you are reducing internal costs don't forget the power of personal contact. I was dealing with a young woman at your end and asked her to call me. Contact continued directly via email however a quick phone conversation would have been reassuring. Not once did she call me. I also needed a response to an email sent at Easter which took a phone call to Steve in Napier who was very helpful. The defence from the same young woman was that it took her 3 hours to read her emails on the Tuesday after Easter. Customer service is so important. Strangely the packers and did not pack a number of items and had truck had to come back to collect them. It makes me nervous as to whether I will see those items again. Overall the team that came to the house were on time and were friendly. Some processes were very good. Interesting I've asked for a response and you ask for an email address. Where a quick call would be much appreciated.
Your people were fast and very pleasant and courteous. Nothing was broken, and they handled my Mothers china cabinet which is really fragile with great care. I have moved often; this my 4th in 6 years, Conroy were the best, and very reasonably priced compared to the last company I used.