Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
90%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Absolutely fantastic"
5 Stars
4 Stars
The blokes uplifting and delivering my items were great and I am very happy with the service they provided. My issue is that the time quoted to me for delivery changed significantly. I was told delivery would be at 8:30am, telephoned at 8:00am to say it would be 11:30 and the truck arrived at 2pm. Given this long delay, I didn't get my unpacking completed as planned and also wasted most of the day sitting around waiting for the delivery.
I understand the delay was caused because the truck was only half full and the despatch manager decided to use the spare space to complete some deliveries prior to mine. This might work for Conroys, but basically I have been charged for other clients' deliveries. If I was given a refund to compensate for the time I wasted on the delivery day I might change my feedback, but otherwise I'm not particularly satisfied.
"took good care and did a fantastic job"
Nice guys, took good care and did a fantastic job. Perhaps a bit more care with labelling as some boxes provided had old lables and a bit difficult to know what is in the boxes on the unpacking.
"Really pleased we chose to use Conroy Removals"
Really pleased we chose to use Conroy Removals particularly their packing as this made the move a lot less stressful and all was done quickly. Communication linked to the pick up was excellent leaving no concerns re turning up, but the delivery end needed a prompt from me to find out what time all would be arriving. Very pleased with the care taken both ends of the contents and the friendly but also polite manner.
4 Stars
At every stage communication was great. All questions and concerns answered promptly. Issues resolved quickly. Some items were damaged, a table and chairs. The legs could have been removed which may have prevented the damage. The team that collected our items were late which creates issues foe us as we had other appointments and couldn't stay to oversee packaging etc.
5 Stars
"Nothing was a problem at all"
I found every one of your employees wonderful to deal with. Nothing was a problem at all. Emails were answered. Phone calls returned. Most unusual for some dealings these days. Knowledgeable and if they did not know they found out and let us know. Definitely have recommended you to others already.Kind Regards Sally McAllister
Kind Regards
"I'll use you guys again"
I was a little disappointed about that lack of communication after being told that my various items would be delivered on Wednesday afternoon,was finally rung Thursday night to say that my items wouldn't be delivered till Friday morning.I appreciate that you are a busy company,but when you put your life on hold to await a delivery and it doesn't arrive it gets quite frustrating,but will recommend your company for people to use if shifting,and I'll use you guys again as I have plants to shift from Blenheim to Ashburton,cheers
Absolutely fantastic service from start to finish the conroy removals team in Australia and new Zealand is without a doubt the best service I have ever encountered we'll done to you all