Customer Reviews

Great service all around.  Pickup was quick and smooth.  Delivery was with minimal damage and very organised.  The only reason why I cannot give 5 stars is you may want to look at your boxing services.  We would have loved to purchase your boxes - in fact we did, until we heard that to get those will cost us more than the actual boxes.  If we as the client go to the extend to do our due diligence and then select you as our provider, it might pay to have a better service around people being able to purchase your better quality boxes and tape to prevent damage.  You cannot expect me to pay that absorbent amount to get boxes to me.  It was way more than any other courier charge i've ever paid.  so may need to relook at this as I have no doubt you lose quite considerable income generation from this potential great source.

I paid extra money to purchase packing and unpacking services, and also purchased insurance  which actually requires the moving company to do the packing and unpacking for me. When my shipment was delivered, the movers with Conroy said they do not do unpacking or reassembly of furniture. I had to call the moving company I'd employed in Canada, who confirmed that the Conroy movers were supposed to unpack and reassemble furniture, and remove all the boxes afterwards. The move coordinator with Conroy sorted out the miscommunication with the movers, who then arranged to have 2 of them stay behind to unpack. The movers were very nice, but they did not have any tools to  reassemble my bedframe and tables, so I had to find my own tools to unpack so they could do the reassembly. They were not able to reassemble my bedframe. Furthermore, they left a lot of boxes behind unpacked, and said I could just call Conroy to remove the boxes when I was ready. When I contacted Conroy to remove the boxes today, they asked me to flatten the boxes for them!  I've paid the extra thousands of dollars for unpacking services, I'm quite annoyed that they should ask me to do their job for them! I already spent a good half hour moving all the boxes down to my garage so they won't even have to go up and down the stairs. Plus nobody even apologized for not communicating better to the movers to bring tools and unpack, and not doing their job properly.

Communication was thorough and a quick service delivery.