Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Truck turned up 2 hours late"
Vague Communication
Overall good. Communication after our shipment had landed in nz was a bit vague.
"constantly informed of the progress"
I was constantly informed of the progress of my shipment and it's expected date of arrival. The delivery to my address and offloading was done very professionally. Job well done.
"reliable and prompt service"
We have moved with Conroy 7 years ago and now again. It was so good , reliable and prompt service on their behalf. They also changed delivery date without any fuss. I would definitely recommend Conroy to all my friends and family. Thankyou Conroy.
"Great service"
Great service from start to finish.
"accomodating staff, timely communication, and reasonable price"
Remarkable service. Friendly and accomodating staff, timely communication, and reasonable price. The best thing about it was that, with what I think was not a large shipment (5 boxes, and 4 large items), Conroy was the only one that responded (would've appreciated being told if my shipment was not going to be considered).Apart from that, there was not much more I could ask for. I hope the service that I received is the standard and not an exception.
"easy to talk to, easy to deal with"
My grateful thanks to all concerned on the day of part one of my downsizing shift to a Retirement Village. The three men assigned to shifting most of the furniture in my house to a local Auction House were easy to talk to, easy to deal with and very very efficient. The Auction House recipient was busy when Conroys arrived. She also was most impressed with the way the "boys" placed everything where they could without fuss and direction. So Conroys, from the very start with surveying my house for sizing etc, to your quoting, keeping in touch, loading and delivering, you are tops. I am looking forward to the final part of my shift in a few weeks time.
"very smooth"
Everything was very smooth. Service was excellently.
"very accommodating"
The staff were great in keeping me informed of how my shipment was doing. They were very accommodating when i changed the delivery address at short notice and lovely guys who delivered my goods.
"Awesome bunch of guys"
Awesome bunch of guys at both ends of the shift many thanks Shayne Annan
Fantastic Customer Service
The customer service was fantastic overall, however, the guys who collected our good to go into storage seemed less than impressed with the job, and a little condesending at times. We were in the middle of a large renovation at the time and the place was a mess to say the least. These two guys, while doing an excellent job of packing the container, showed some displeasure at having to work around the mess created by our builders etc. When they had finished, they simlply closed the back doors, put the ramp away and left without a word. I came out to say thanks for the effort they had put in and they were gone.
Conversely, the two guys who re-delivered the goods out of storage were excellent and we couldn't fault them at all.
Time table was a bit different
The time table and times that happend in real time where a bit different. Also labeling of boxes its not understood unless you give an index to the codes you write on boxes not a biggie but just confusing when looking for something specific.
Truck turned up 2 hours late, loading didnt finisn until 8pm not all items were taken even though another small truck arrived. arrival at destination was 2 hours late as they were diverted to Huntly to assist another crew. We had to hire a self drive van to shift balance, you will be getting the bill for this. We were concerned about the dangerous narrow loading ramp and the difficulties this caused. The crew did their best in the circumstances.