Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
90%
"on time and very careful"
"overall it was very smooth and by schedule"
This is the first time I'm using a relocation services, overall it was very smooth and by schedule. All items arrived with no harm, the staff are friendly and helpful. One thing that I was expecting but did not happen is to have an agent updating me on weekly basis on the status, instead I was calling all the time asking for updates. In addition on my home country there was an issue that the original booking for the ship was cancelled 3 days before packing day despite it was confirmed previously. I found my self fighting with the company to find a solution which finally someone else besides the assigned agent was able to find a different shipping company to carry over my container. In such cases I would expect the agent to be fully committed to find a solution even before contacting me where in reality he even did not answer my calls. Despite that it was a good experience.
"level best"
Many thanks to the team in Melbourne Australia and in Wellington New Zealand, good job done in both countries and staff who did their level best to assist us, thank you.
"everything went well"
Very pleased with my move from napier to Arrowtown everything went well with just one glass item damaged. But not disappointed
4 Stars
"Stress free customer service"
Stress free customer service and good mix of personal and online support made everything happen for us on time and on budget. Nothing was a problem which is just so refreshing for a change.
Thumbs up
5 Stars
"Excellent"
Excellent. First encounter this company when they are the partnering company of VANPAC group asia when I moved to NZ. This second encounter was even more impressive, from my last minute request to the actual uplift.
Thank you for everything!
5 Stars
"All up not the best experience"
The packing of our belongings on the NZ side of our move leaves a lot to be desired. Some stuff just thrown in boxes with random other stuff. Kitchen and lounge stuff together in one box . Some things that our Son made in College are damaged due to bad packing. All up not the best experience !
"polite and nothing was too much trouble"
The two men working that day were exceptional; polite and nothing was too much trouble. They were a credit to Conroys.
Staff were great, on time and very careful. Shift went very smoothly and easily Thanks