Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Generally a good experience"
"super easy and stress free"
I have nothing but praise for Conroy Removals, they have made the whole process of my packing/shipment/storage, super easy and stress free. Convoys employees that I have been in contact with, were very cheerful and extremely helpful.
Big thank you to Conroy's for their service and to Greg and Mangu who completed the whole removal process by delivered my household lot in the order it went out in.
"Totally brilliant customer service"
I would like to put a huge shout out to the guys in HB ,right from the great front end service from Nathan, to Arpi and his man who not only packed our house really well, made sure my wife and young son where well informed and worked around during his sleeps. Throughout the process they were professional and curtious . As for the guys in Blenheim , they were amazing put up the beds, sorted the furniture and stacked our gear carefully and in a orderly manner which ensured it was easy for us to find our packed stuff .
All while I was at work on the other side of the country... we could not have done it without the Conroy team, Totally brilliant customer service... Sergai and Adrienn
"awesome job"
Cuz & Izzy did an awesome job. Thank you guys. Plus we learnt a couple of things too.
5 Stars
"really happy"
Was really happy with the service and would definitely use you again
"stressfree and very relaxed"
Getting Conroys in to help us move was worth every dollar, it was stressfree and very relaxed.
The staff were very professional and the communication was top notch. I will be using Conroys for my next move for sure!!
"Made our move so easy"
Awesome service, fantastic attention to detail. Made our move so easy. Would definitely recommend to others
4 Stars
"Easy and efficient"
Easy and efficient from both Australia and NZ, nothing was ever a problem. Great service, reasonably priced and highly recommended. Would certainly use Conroys again.
Thank you
"My furniture arrived safe and sound"
I'm very happy with the service I received. My furniture arrived safe and sound.
Many thanks Ann
Lack of Communication on Delivery
I arranged my shipment from the UK to NZ with Crown Relocations, UK. They later told me that Robinson's Relocation would be dealing with my shipment. At no time did I hear from Robinson's. I then began to receive e-mails from Conroy. These e-mails were informative and there were quick replies to my queeries.
I paid for a quarantine inspection as soon as I was advised that this was required, but I didn't see any evidence of this inspection when my shipment arrived.
A week after my shipment was completely cleared I had heard nothing about my delivery date so emailed Conroy Auckland (who I had been dealing with up until then). They e-mailed Conroy Nelson. I did not get a reply so phoned Conroy Nelson, but there was no reply. So I went to the office and spoke to a lady there. She eventually found out that my shipment was due into Nelson that day but the truck driver had already stopped at a motel for the night. Prior to that I didn't even know that my shipment had left Auckland.
I was told that the truck would be unloaded at 7am the next day so my delivery would be later that day. The lady called me at 8.30am to tell me that my delivery would be that afternoon and she would call me later.
I heard nothing by 3pm so called Conroy Nelson. There was no answer, so I left a message.
I heard nothing back by 3.30pm so called again. There was still no answer, so I left another message.
At 4pm, as I had still not heard from Conroy Nelson I phoned Conroy Auckland. It was a Friday and I wondered if deliveries would stop for the weekend at 5pm that day.
I then heard from Conroy Nelson. My shipment would be delivered after one other shipment due to be delivered shortly. Then I got a call that my shipment would be the first of these two shipments to be delivered.
My shipment finally arrived after 5pm after I had been waiting in all afternoon for the delivery.
The delivery driver was very good and very helpful despite him not being aware, initially, that he was booked to unpack my shipment, despite me telling the lady at Conroy Nelson and it being specified in the papwework that I completed with Crown Relocations UK.
All in all, appalling lack of communication from Cronroy Nelson. Also, as Crown Relocations UK did not pack my items properly, some of my shipment was smashed. So not a good experience.
Generally a good experience - packers and movers were all great to deal with, as were the office staff and the lady who called to give us a quote.
Container was just too small - some items had to be left behind, others had to be strapped to the outside of the container and then were left behind ex Auckland depot. They were subsequently dropped off the next working day.
A few items were scratched, especially our microwave, indicating they were not wrapped well enough - not worth claiming on insurance though.