Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Awesome bunch of guys"
Fantastic Customer Service
The customer service was fantastic overall, however, the guys who collected our good to go into storage seemed less than impressed with the job, and a little condesending at times. We were in the middle of a large renovation at the time and the place was a mess to say the least. These two guys, while doing an excellent job of packing the container, showed some displeasure at having to work around the mess created by our builders etc. When they had finished, they simlply closed the back doors, put the ramp away and left without a word. I came out to say thanks for the effort they had put in and they were gone.
Conversely, the two guys who re-delivered the goods out of storage were excellent and we couldn't fault them at all.
Time table was a bit different
The time table and times that happend in real time where a bit different. Also labeling of boxes its not understood unless you give an index to the codes you write on boxes not a biggie but just confusing when looking for something specific.
Friendly & Professional
The 2 boys were very friendly, professional and confirmed everything with me for placement of items. They encouraged me to take my time with directing certain furniture items and never did I feel pressured or worry about them being careful with fragile items and in packing them. Thanks a lot
"several items were badly damaged"
Good Morning. The reason for our poor review of your services is that on unpacking our belongings we discovered that several items were badly damaged due to poor packing.
Items that we specifically asked to be wrapped carefully had no wrapping. For instance my wifes Laptop computer was placed in the bottom of a book with no protactive wrapping. A george Foreman grill was also unwrapped, the casing is smashed and all the heating elements are exposed. Several of my wife's artistic canvas's have been damaged by having heavy items placed on top of them, this is dispite my wife specifically asking for them to be wrapped seperately. Two finished paintings have been damaged beyond repair by being placed unwrapped in a box and when we opened the box they were all creased. Other fragile art supplies like pastel and charcoal pencils were lose in a box. my wife had said to the packers to ask her if they were unsure. Other items like tea towels and enevelopes were wrapped in layers of paper. It seems that the packers started out being careful and as the day progressed got more careless and showed a lack of respect for other peoples pocessions. We look forward to your response.
"staff where friendly and helpfull"
move went well , staff where friendly and helpfull . will use again when we move again in February
4 Stars
Damaged Item
I had only one item shipped from New Zealand to the United kingdom, when it arrived it was damaged, the quotation to repair this was £108.00.
Unfortunately I paid for the insurance the sum of NZ £150.00 and there was an exces of NZ $250, I obviously thought long and hard whether this was worth doing and in the end I paid this in the advent that the one item may not have been delivered, lost or suffered serious damage.
So I would advise any anyone who wishes transport a single item not to use Conroys as they cannot provide adequate packing, that will ensure that the item arrives at it destination undamaged.
When I conntacted them re the damage, it was just pointed that the claim was invalid, as there was a NZ$ 250.00 excess and I received no appology regarding the damage. I also emailed regarding the damage and as on yet I have not received a reply.
Brian
4 Stars
"made the shift very easy"
I was again impressed with the work and care that the guys showed.
It made the shift very easy, and there were no real problems at all
"Turned up when they said they would"
Fantastic service and very professional. Turned up when they said they would which is a plus!
"Very efficient"
Very efficient service.
Awesome bunch of guys at both ends of the shift many thanks Shayne Annan