Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to othersVery Good Services
"Not a pleasant experience"
Where do I even start. Not a pleasant experience with both Auckland and Wellington branch. I paid extra for "professional packing" which I believe I would have done a better job myself. My bags and clothes were shoved into the box and ended up coming all wrinkled and bent. Lucky for me I had no breakables. I was told to be expecting a call from the Auckland branch the night before the lift to confirm the time which didn't happen so I had to chase them up to arrange for time. Upon requesting for quotes via email, through phone calls and even in person I had asked the team multiple times and received confirmation for the delivery to be arranged before 11am. I called them again at 9am on the day of delivery just to be told from the Wellington branch that these are a promise made by Auckland team so they cannot help me out until the same afternoon. I had to cancel all arrangements and wait. I have already sent an email of complaint which I still haven't heard back from and I would very much like a formal apology from your management team for my fustration and inconvenience I had to put up with using your removal service.
"exceptional service"
We have used Conroys before to move from OZ back to NZ, Both times we have exceptional service. Sue at your Mt maunganui branch is wonderful, never to much for her to answer any queries, I have to say, having been a manager, I'm often critical, but she is wonderful, your banch is lucky to have her.
"Booking process was easy"
Booking process was easy, Movers were friendly and handled our items with care. The only feedback I would have is I feel that the move took longer than it needed to and there seemed to be a fair bit of standing round which wouldn't be an issue if we weren't paying by the hour.
Took Longer Than Expected
The guys were nice enough but we felt they messed around and took longer than it should have done, was disappointed with that as went with three guys to make job quicker. They seemed to take their time talking a lot, normally I have no issues with Conroys but this time my sister and I felt very disappointed with the service, and they were late to boot.
"quick to quote"
Such great service from Scott, very quick to quote and no problems when changes were required. The actually guys that moved the stuff into the truck were a team of legends! Thank you so much, we will definitely use Conroys again in the future.
5 Stars
"Great efficient service"
Great efficient service from the team on what was a very hot day! Thank you!
4 Stars
Apart from the older gentleman falling off deck of truck !!! Quite the disruption for the day.
"took care of our belongs"
Great team of guys. Friendly and very hard working. Good at solving problems. They took care of our belongs well and took pride in what they do.
Highly recommend. Jake and Rose
4 Stars
"respectful of our goods and our home"
Conroys were efficient and pleasant. Some small communication details could help eg where did they put the bolts for the bed, the keys for the cupboard etc. The person in charge was too chatty for my liking as I had plenty of work to do too. The packers and movers were polite and helpful and respectful of our goods and our home.
very good even if a day late deliver