Customer Reviews

Brilliant service - extremely professional patient & good humoured team who helped. Thank you 

I had absolutely excellent service from Deborah who quoted the job and liaised with me throughout. She was flexible and responsive and a standout employee. However after that things went a bit wobbly. On the day of the move while the guys were very helpful they really need to brush up on professionalism. I was moving out due to my mum's bereavement after 32 years in my house and didn't really need to hear the vivid, expletive laden (nxxxxr/mxxxr fxxxr etc), gory stories of their mate's latest MMA fight all morning. More concerning was that I kept hearing comments the van was not being packed properly and that their colleague "didn't know what he was doing". This turned out to be true when damaged item after damaged item was pulled out at the other end. When I looked in the truck I saw clearly labelled fragile boxes squashed under book boxes, and other boxes jammed in until crushed. Three items of furniture were also damaged, one beyond repair. I am actually too scared to open some boxes as I have already had bits of broken china fall out. Your off load colleagues (Sam and Ra) were more professional and focussed and did what they could to deal with a difficult and awkward situation. They also expressed concern - a number of times -that the load did not seem to be packed correctly. I cannot do much about the damage. I packed it myself and had my own insurance which is not worth triggering. I will say that the damage was not a result of my bad packing, or handling per se but there were definitely issues with loading as confirmed by two lots of your staff. All in all a very mixed experience!

I want to complain about the level of customer service I have received throughout this process. It was fantastic throughout the quoting process, right up until payment was made. I was told I would receive confirmation of payment, I didn't. I requested delivery for the 6/11/2017 and was told that shouldn't be a problem and someone from operations would call me, they didn't. I called on the 6th (expected day of delivery) to be told that deliveries don't happen in New Plymouth on Monday. It would have been helpful if someone had just told me this previously. I then got told I would be called back to be given a day/time of delivery. Noone called, I called again and got told I would be called back. Someone called back only to tell me they would call me back around 3pm to confirm, you guessed it, no one called me back. I called first thing this morning to follow up, and yet again got told someone would call me back once they got settled at the office. Two hours later no one called, so I had to follow up yet again. I Was finally told that I should expect the goods on Wednesday 8/11/17 at 10:30am. If I was told this at some point previously I could have arranged my schedule accordingly. The truck turns up with our stuff So we are glad that it was finally over.. then our rug is missing. I call the Auckland depot only to be told someone would call me back! I had given up on being called back by this point, but still held out a little hope. Noone called me back. Took 2 days to even figure out what had happened to the rug. I've been told it's on its way this week, although I'm not holding my breath. It has been a terrible experience for my wife and I as we try and settle into our new home. Again, it's not the fact that it came on a day other than the 6th, it's the fact that no one was ever able to give us an answer. And no one ever called us back to let us know what was going on.

Thank you for moving my stuff over from perth to nz. This time is always stressful. I appreciate the professionalism .my only small gripe is i was not contacted once goods were received in tauranga which i had to chase up myself.

Very pleasant helpful delivery guys !