Customer Reviews
We request reviews from all of our customers regarding the service they received from us. Good or bad, we put them all up here for you to see.
91%
Of clients surveyed said they would use Conroy Removals again90%
Of clients surveyed said they would recommend Conroy Removals to others"Very efficient"
"Very professional and accommodating"
The guys were great. Very professional and accommodating after settlement was delayed a couple of hours. Thanks Team Conroy!
Awful Communication
Plenty of communication during the planning stage, I'd tendered several removal firms and although Conroy wasn't the cheapest it looked like the most professional. After the contract was signed the communication was pretty awful. I had to phone the dispatch branch repeatedly to find out when the removal team was going to arrive, they ended up being over 5 hours late on the day, not helpful during an already stressful move. When they did arrive they started without any real introduction or explanation and ended up removing the wrong stuff requiring it to be unpacked from the truck. At the other end I had to again phone the dispatch yard in Tauranga the day before the planned delivery to be told my stuff would be getting delivered first thing, I wonder if I hadn’t of phoned would the delivery team have arrived without warning?
The delivery team was very good however, very helpful phoning just before they arrived. My desk has been damaged, a big dent in the top, the delivery team suggested it was because the container moving from South Island to North Island was over packed. Thankfully nothing else appears to be damaged.
I will not be recommending.
Cheers,
Jamie
"mattresses were not wrapped"
We researched several moving companies and went with Conroy as you promise a professional packing and wrapping service. When our stuff was delivered a number of items were damaged but the most frustrating was that both our mattresses were not wrapped and they had been put right by the door which leaked and saturated our matresses.
The matresses were taken away and the communication with us about what was happening was shocking and I had to chase for answers. Was finally told they had been sent to chemdry for professional cleaning and treatment. The matresses came back still filthy with water damage, oil marks and one even has a giant footprint on it. This shows that our belongings has bir been treated with any kind of respect.
I am now trying to get answers from Conroy with regards to all of this and especially the unsatisfactory matresses but I am again meeting a lack of communication. This is not ideal when we cannot sleep on the matresses and we have a 7 week old baby - the reason we went with movers to make the process easy and stress free - which it has not been.
Made My Move Stress Free
The team at Conroys made the move from Wellington to Auckland stress free and they are very flexible with last minute changes to the move. I would definitely use this company again and recommend them to anyone looking for a hassle free and cost effective moving company.
5 Stars
"A few things were broken"
A few things were broken and dented in the move . We pay to have our things moved by professionals. The team who loaded the items were great the team who unloaded it at destination were the ones who broke things .
Perfect for our Move
2 men and a truck was perfect for our move. Only one load and the men did a little bit extra which was appreciated.
Absolutely Nothing Damaged
Delighted with how simple moving with Conroys was. Absolutely nothing including heirloom china, crystal and travel momentos was damaged. The team msnaged the largest truck I've ever seen down a difficult driveway and all furniture was placed quickly and carefully. Scott was excellent in providing our quote and came back to confirm our contents. Well worth the investment!
4 Stars
"friendly and accommodating"
We found the removal crew friendly and accommodating. They were complimentary about our organization but we had a lot of bulky furniture and it was hard work! After 30 years of living in our farmhouse, it was a huge move for us but the crew helped to eliminate any stress and it turned out to be a happy day!
We appreciated the attention and service given by the manager, Rodney, prior to leaving 'Worlingham'
"took care with all the furniture"
staff were friendly and polite. They were carefull not to damage our ex home and took care with all the furniture. It was a wet day rugs were used to avoid any soiling of carpets.
Very efficient. Skeptical at first as only one person arrived on the day to pack but Nolleen excelled herself and was brilliant. She and two others completed and loaded the next day and were gone by 12. Excellent, very pleased